Job Duties/Accountabilities :

• Set the overall vision and strategic success plan for the Digital Marketplace to accelerate up services adoption
• Own, build and drive the customer success strategy with key stakeholders such as product management, marketing and sale
• Incorporate benchmarking information from competitors as well as best practices and lessons learned to define best-in-class customer success strategies
• Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance
• Facilitates the introduction and demo of Marketplace as well as any related enablement materials through onboarding
• Supports customers in the marketplace journey on digital quotes, queries and service activation/ Supports customer-facing teams with Marketplace-centric inquiries
• Update/offer custom product pricing via marketplace based on pricing recommendations from product/custom pricing teams
• Collaborate with individual team leaders to identify operational hurdles and make recommendations to product, marketing, sales and executive teams on areas for optimization
• Plans and leads quarterly vendor performance review process with a focus on margin analysis and growth opportunities
• Manages vendor product refreshments per assigned vendor accounts; inclusive of brand discussions, product availability, and manual uploads

Preferred Qualifications/Competencies:

• 5+ years of Customer Success, E-commerce experience
• Bachelor's degree in Business Administration or Operations Management OR Master's degree in Business Administration, Product Marketing, and/or marketing Strong proven project management skills
• Demonstrated understanding of web technologies, browsers, analytics, reporting and content management systems and processes
• Technical expertise in latest technologies Cloud, IoT, 5G, etc.
• Verbal and written communication skills are essential: clear, organized, concise with an ability to adapt to the appropriate audience in a setting.
• Analytical and quantitative skills; ability to use hard to back up assumptions and evaluate outcomes.
• Sound judgment, proven ability to influence others
• Capacity to develop original ideas, approaches, and solutions
• Self-motivated and able to work independently as well as part of a team in a fast-paced environment with changing priorities and show constant entrepreneurial initiative
• Strong analytical skills to guide business strategy decisions

#BBMCloud #Indeed 

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.