At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

 About Us:

The Cloud Practice owns the strategy and overall market success for providing cloud transformation services to Canadian private and public sector organizations. This is an area of significant strategic importance and investment for Bell Business Markets.  We are seeking a dynamic, results focused and self-driven Senior Product Manager, Cloud Managed Services Provision to join our growing team.

 The Role:

We are currently seeking a Senior Product Manager who will define our next generation cloud managed services portfolio that will encompass infrastructure, platform and edge services.  

As Senior Product Manager you will work with your Product Management colleagues to define and execute our strategic roadmap that not only solidifies a foundation today, but clearly positions BBM as a cloud leader for years to come.  Cloud Managed Services are a core pillar of our strategy. 

This role requires strong technical, organizational and problem-solving skills and has the proven ability to engage internally and externally at senior levels to succinctly communicate vision, updates, identify challenges and solicit assistance if required.  The ability to articulate and manage at the conceptual level as well as to dive deep into the solution details when required is critical to the role.

 Job Duties/Accountabilities:    

Establish shared vision across BBM by building consensus on priorities leading to product execution

Demonstrate flexibility and the ability to adapt to change in a fast-paced work environment

Responsible for the full life-cycle of assigned Cloud products and related managed and professional services through close partnership with relevant resources throughout all phases.

Create a go-to-market strategy to successfully launch new products and lead successful execution of this plan across functional teams.

In conjunction with our marketing team, develop positioning and messaging that resonates with customers, relating product capabilities in terms that they understand, care about, and are willing to pay for.

Ensure internal stakeholders are appropriately informed of product portfolio and its evolution/changes

Assess our target market and identify opportunities using market research, segmentation analysis and 1:1 customer interviews.

Perform competitive analysis, define and communicate key advantages.

Communicating roadmap and technical capabilities to customers

Assessing current and emerging technologies and market/industry trends in order to inform platform strategy

Assisting in the development of business case justification and financials to support investments in platform 

 Critical Qualifications/Competencies:

5+ years of experience in product management/development;

Experience in bundling cloud services to drive market traction is an asset

You’ve built or been a key player in developing a Cloud MSP

Ability to clearly articulate product requirements and prioritize enhancement requests

Ability to manage complex initiatives with limited supervision.

Strong experience with public cloud (AWS, GPC or Azure – multiples a plus) infrastructure at scale

At least 3 years of experience working in SysOps, DevOps, and DevSecOps leveraging the toolsets of least one of AWS, Azure or GCP

ITIL v4 Foundation certification required, ITIL Managing Professional or ITIL Strategic Leader certification preferred

Strong understanding of full stack managed IT Operations including effective use of tools (cloud native and otherwise)

A solid grasp of how professional and advisory services plays a role in our customers journey and the ability to define relevant services

Bachelor's degree in a technical field or equivalent practical experience

Experience managing day-to-day technical and design direction

Knowledge of multiple functional areas such as product management, engineering, UX/UI, sales, customer support, finance or marketing

Demonstrated experience communicating and presenting from to C-Suite to practitioner

Working knowledge of Scrum and Agile principles is an asset

Project Management experience

 Preferred Qualifications/Competencies:       

What you do revolves around our customers wherever they are in their cloud adoption journey: assess, migrate, operate, optimize

You know how it all comes together: business, people, governance, platform, data, security, and operations

You thrive operating in complex and matrixed environments and just get things done

High energy, proactive and self-motivated, successful leading, and working across a matrix organization

A keen interest in the future of cloud services particularly in edge computing, MEC, etc

You love to innovate and embrace the change that comes with it

Ambitious and passionate, always seeking new opportunity and removing obstacles

You see behind the numbers to get at opportunities whether they are growth, cost optimization or other

You genuinely care about the team you work with and strive to nurture others