The Portfolio Manager (PM) position is responsible for delivering the full life cycle of real estate activities (plan, design, build/lease, operate, maintain) for Microsoft’s real estate portfolio in the region. The portfolio covered by this role comprises 327K sqft, and growing, across 20 locations housing circa 2,635 staff across, Australia, New Zealand, Malaysia, and Vietnam with the position reporting into the APJ Regional Lead. The position has management responsibility for vendor staff and will be based in Sydney (plus regular travel to other sites). 

This role will work proactively as the CRM with the Global Sales, Marketing and Operations Leadership teams in the various countries to identify opportunities where RE&F initiatives can add value both from a Real Estate Strategy and long-range planning perceptive and work collaboratively to develop regional-specific implementation plans. They will be responsible for achieving measurable year-over-year improvements in quality, service, and business satisfaction.   

  

This role ensures alignment of business and RE&F requirements consistent with achieving agreed upon annual objectives. Scope of responsibility includes: 1) participating in RE&F operational planning, including defining the operational plans for all regional facilities consistent with business objectives; 2) driving execution of Real Estate and Facilities management across the portfolio; 3) optimizing the total RE&F expense in partnership with site services sourcing teams; 4) achieving continuous improvement in the quality and effectiveness of facilities managed and services delivered; and 5) delivering workplace build outs where required and services that support and enhance the productivity of our employees housed in the facilities.   

The role needs to ensure alignment between the RE&F strategy and RE&F activities at site levels. Manage the operational relationship with the RE&F supplier base. Participate in proactive planning and management of the region's real estate portfolio whilst ensuring that RE&F is in compliance with all statutory regulations and Microsoft policies and controls. Successful delivery of the RE&F services and projects within the country, including capital plans, forecasting, rhythm of business (RoB), and budgeting. Drive breadth of facilities management services within the region, facilities helpdesk, health and safety, A/V, reception, and courier services, waste and cleaning, etc. Provide a safe working environment for all FTEs and vendors and set expectations of the controllers and client group executives in the areas of real estate processes, schedule, workplace strategies and costs. Deliver respective business reviews and drive business initiatives for the improvement and development of Microsoft's overall business model. Ensure that real estate market opportunities are proactively pursued. Recommend and implement activities to capture operational and financial benefits for Microsoft.   

Responsibilities

Drive multiyear planning for the real estate portfolio, including strategy, business, financial and operational planning in alignment with the RE&F organization global and regional goals and client strategy.   

Effectively leverage 3rd party vendors to deliver RE&F management services on time and within budget, consistent with the needs of the business client.   

Create and drive community and teams within the campus, encompassing all areas of the employee experience.   

Ensure participation and compliance with regional and global RE&F programs, policies, standards, and best practices.   

Ensure effective regional and local partnerships with supporting peer organizations: Microsoft Technology, Procurement, Finance, Legal Corporate Affairs and HR and foster service delivery integration to business clients.   

Oversee and ensure successful delivery of the RE&F services and projects with financial rigor and accountability to include capital planning, forecasting, and budgeting.   

Understand, forecast, and anticipate physical facility requirements and related service needs.  Develop and frame documentation and business cases to accurately and comprehensively articulate planned or emergent headcount and special use requirements.   

Manage the execution of projects and approved occupancy plans across stakeholder groups aligning business objectives with established portfolio optimization criteria, within approved timelines and expectations.   

Facilitate excellent communications with clients and stakeholders, maintain and share all relevant information and/or lessons learned through a knowledge management-based platform.   

Employ a systematic approach on occupant satisfaction at both the account and service delivery levels.   

Ensure continuous process improvement programs are in place and that cost savings opportunities are identified and implemented.   

Drive action and decisions, supported by analytical rigor and data, among clients and partner stakeholders by utilizing and facilitating an awareness of business needs and priorities at multiple levels within the company. Proactively engage with clients and partners to solve problems and effectively balance specific client needs with the broader Microsoft interests.    

Ensuring compliance with all statutory regulations and Microsoft policies and controls.   

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Business Management, Facilities Management, Finance, Architecture, or Engineering or other related fields. 

5+ years of real estate/portfolio management experience covering multi-countries.

Proficiency in project and program management with understanding of workplace, financial, and organizational capabilities (to effectively interpret client input into successful delivery of Corporate Real Estate).   

Strong communications & presentation skills, as well as adept in negotiations and engaging with senior stakeholders.   

Willingness to travel up to 35% of the time.   

  

Additional or Preferred Qualifications

Experienced in delivering real estate projects in the technology industry. 

Experienced in workplace digital transformation and with smart offices.

Experienced in bringing diverse groups together and leading collaborative discussions with effective outcomes.    

High customer service orientation. 

  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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