At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

 If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.  

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
 

We’ve created a brand new team for our Small and Medium Business customers.  Our team sells the best Internet, TV and Wireless services across Canada.  Using industry-leading, cutting-edge solutions in IoT and 5G we power Canada’s business growth.  If you're an innovative, collaborative, and performance-driven professional who wants to play a key role in a winning culture, now is the time to join our team! Opportunities to build something of this scale don’t come around every day – get in on the ground floor!

Reporting to the Director, Sales Enablement, we are searching for a high performing, experienced leader with knowledge of the business segment, a passion for driving positive change, analytics, project management and process design.  

The ideal candidate will partner with cross functional teams across the business to dive into existing and new processes, deliver root cause analysis, provide innovative recommendations for process redesigns and build out business cases and metrics to support investments.  

Key Responsibilities/ Accountabilities:

• Build and lead a team of specialists that manage strategic process initiatives across Wireless, Wireline, Small and Medium Business Sales
• Leverage data, feedback from channels and strong understanding of sales process and tools to provide recommendations for process optimization
• Partner with channel teams to establish a roadmap and advocate for tool / process enhancements
• Create governance for projects and act as a front door for the Small Medium Business Sales Team for key process changes and projects
• Create executives level presentations that highlight needs assessment, opportunities and metrics associated with existing and new sales initiatives
• Establish tracking and reporting of benefits and ROI on key programs

 Minimum Qualifications:

• 2+ years experience in comparable roles i.e. business analytics, strategy, process management, consulting
• University degree in Business Administration or other related discipline
• Experience in the small and medium sales environment
• Strong analytical skills with ability to identify and understand trends; able to summarize data and translate insights into actionable plans. Advanced excel is a must, SAS would be beneficial
• Strong problem solver with ability to look at complex problems from many perspectives and establish an actionable recommendation
• Highly motivated and able to proactively seek out innovative approaches to business challenges
• Excellent communications skills, both written and verbal (ability to effectively communicate and present to people at all levels)