The Field Operation team is accountable to deliver leading edge Voice and Data IP products, Business Fibe TV and Fibre connected High Speed services to our Bell Business market customers over our IP Core based Network. 

 Reporting to the Director, Field Operations, the Senior Manager will lead and direct a team of operational managers who are responsible for delivering superior service to our Bell Business customers. Field Operations teams include Network Operation accountabilities as well and therefore maintaining the core central office switching network to meet a 99.9 readiness factor is also a key service responsibility. 

 Key Responsibilities:

• Lead a team of Field Operations managers in Ontario
• Meet or exceed service indicators
• Work closely with the various support teams (project, process and training) to develop and implement work methods and respond to ongoing changes in the organization’s priorities
• Ensure effective performance management, coaching and development of direct reports
• Manage and supervise service and restoral escalations
• Manage productivity improvement initiatives and processes that impact operational teams
• Develop relationships with internal and external departments and work in collaboration with colleagues
• Anticipate opportunities and potential solutions, and lead problem-resolution process
• Remove obstacles blocking or slowing down teams
• Work with management to support the development of employee competencies
• Managing and driving cost down while maintaining high service levels

 Essential Skills:

• University degree, or equivalent experience in Network or Field Services
• Minimum of three years of experience in staff management
• Results-oriented, with the ability to generate results in a consistent manner
• Strong leadership skills: ability to listen, influence and establish relationships
• Strong financial acumen
• Ability to make the right decisions quickly, particularly in highly stressful situations
• Ability to adapt easily to an ever-changing environment
• Analytical skills and local project implementation skills
• High oral presentation and written communication skills
• Ability to set priorities, meet deadlines and continually improve upon accountabilities
• Ability to work independently with minimum supervision
• Excellent knowledge of office software (Outlook, Word, Excel, PowerPoint)

 Preferred Qualifications:

• Working knowledge of Field Services
• Experience in the operations of telecommunications networks, including expertise in the service provisioning and service assurance areas
• Experience with leading and directing a Unionized workforce
• System application knowledge (TMI, Horizon, NETS, ACTION, MACAM)
• Able to accommodate extensive travel as required