At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

 If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

 Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

 Bell Canada’s Field Services team is responsible for delivering services to residential and business customers in order to perform at the level of the installation and repair for different products and services. Reporting to the Director, the Senior Manager will lead a team of operational managers responsible for the installation, repair and maintenance of the Field network in close collaboration with many different teams to ensure both internal and external customer satisfaction.

 Key Responsibilities:

• Lead a team of Field Operations managers in Québec
• Ensure follow up of the Health & Safety program
• Meet or exceed service indicators and compliance targets
• Work closely with the various support teams (project, process and training) to develop and implement work methods and respond to ongoing changes in the organization’s priorities
• Ensure effective performance management, coaching and development of direct reports
• Manage and supervise service and restoral escalations
• Manage productivity improvement initiatives and processes that impact operational teams
• Develop relationships with internal and external departments and work in collaboration with colleagues
• Anticipate opportunities and potential solutions, and lead problem-resolution process
• Remove obstacles blocking or slowing down teams
• Work with management to support the development of employee competencies
• Managing and driving cost down while maintaining high service levels

 Essential Skills:

• University degree, or equivalent experience in Network or Field Services
• Minimum of three years of experience in people management
• Results-oriented, with the ability to generate results in a consistent manner
• Strong leadership skills: ability to listen, influence and establish relationships
• Strong financial acumen
• Ability to make the right decisions quickly, particularly in highly stressful situations
• Ability to adapt easily to an ever-changing environment
• Analytical skills and local project implementation skills
• High oral presentation and written communication skills
• Ability to set priorities, meet deadlines and continually improve upon accountabilities
• Ability to work independently with minimum supervision
• Excellent knowledge of Microsoft office software (Outlook, Word, Excel, PowerPoint)

 Preferred Qualifications:

• Working knowledge of Field Services
• Experience in the operations of telecommunications networks, including expertise in the service provisioning and service assurance areas
• Experience with leading a Unionized workforce
• System application knowledge (TMI, Horizon, NETS, ACTION, FOPS)
• Able to accommodate travel and work during irregular hours as required