It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. But we do not stop there. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.

Job Requirements

• Supervise availability of the applications, work with other support teams in case of exceptions and resolve the incidents.
• Resolve incidents and adhoc requests, handle operational changes.
• Participate in identifying problems, perform root cause analysis, contribute to knowledge base.
• Supervise and advise support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.
• Take ownership of tickets including any customer communication and handle queries / clarifications from the customer.
• Identify process improvements that will stabilize both online and batch processes in applications.
• Provide daily status updates on tasks assigned to the Sr. Service Analyst / Service Lead - Ensure incidents, Service requests, Operational change requests and improvements are handled within the agreed targets.
• Responsible for coordination with other support groups (such as infrastructure, product vendor etc.) - Align with defined process during task execution (including problem management, KEDB management etc.).
• Participate actively during Knowledge transition (KT sessions), Complete mandatory training for self as identified in the training plan for the project.
• Act as a buddy for new hires, when assigned by supervisor.

Skill Requirements

• A Java Development Expert with more than 7+ years of overall software development experience.
• Experience working with AWS integration is important.
• Experience building server-side apps using Java 8+, Spring Boot, Spring framework, Hibernate and crafting web services or APIs using REST (and SOAP), is a must.
• Experience with relational databases such as Oracle 11+, PL/SQL, and NoSQL databases such as MongoDB or Elasticsearch is helpful.
• Exper3eince working with Angular JS.
• On the architecture side, knowledge and awareness about Service Oriented Architecture, Mesh App, and Service Architecture is meaningful.
• On the design side, a phenomenal level of Object-Oriented Analysis and Design experience and a good understanding of the UX design principles is ideal.
• Knowledge and experience in test-driven development, microservices, event-driven implementation using Kafka is a bonus.
• Source control using GitHub (and/or RTC).
• Coding using IntelliJ (and/or Eclipse, RAD), WebStorm (or Visual Studio Code).
• Developing servers using Tomcat (and/or WebSphere).
• Build automation using Maven (and/or Gradle).
• Testing using JUnit, Mockito, Jasmine / Jest, Postman / SoapUI.
• Code quality using SonarQube, FindBugs, CheckStyle.
• Software packaging using docker containers.
• Deploying into OpenShift/Kubernetes.
• Collaborating in an Agile Scrum/Kanban environment