We are Cognizant Artificial Intelligence

Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. But clients need new business models built from analyzing customers and business operations at every angle to really understand them.

With the power to apply artificial intelligence and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate and scale the most desirable products and delivery models to enterprise scale within weeks  

Roles/Responsibilities:

• Should have strong knowledge in Informatica, Teradata, Snowflake, and AWS skillset will be added advantage.
• Should strongly possess Insurance domain knowledge.
• Must have knowledge on Agile methodology, Incident management, Service request management process.
• Participate in identifying problems, perform root cause analysis and contribute to knowledge base.
• Ensure the availability of the applications and notify support team in case of exceptions and also provide update to applications owners and bus
• Identify process improvements that will stabilize both online and batch processes in applications.
• Provide daily status updates on tasks to key stakeholders.
• Ensure incidents, service requests, operational change requests and enhancements are handled within the agreed targets.
• Responsible for coordination with other support groups (such as infrastructure  product vendor etc.) - Comply with defined process during task execution (including problem management  KEDB management etc.).
• Flexible to provide coverage on weekends and non-business hours in case of any issues.
• Participate actively during Knowledge transition (KT sessions)
• Complete mandatory training for self as identified in the training plan for the project