This position reports to the Branch Manager.

Main challenges :

• Create an atmosphere of trust in order to establish a personalized relationship with our customers and offer excellent service
• Promote the products offered by the Bank, guide customers through the wide variety of our financial products and services and propose new products that meet their needs
• Carry out different types of research and analyses in order to provide accurate answers to customers' many questions, with a view to offering consistently outstanding customer service
• Refer customers to the appropriate experts for more information depending on the needs expressed
• The candidate needs to be able to identify all risks to the Personal and Commercial Banking sector's activities.

Specifically, you will:

• Offer your support to the financial advisors in the administrative processing of loans and investments files
• Independently negotiate, within previously defined limits, agreements with customers and other sectors in order to solve problems related to customer satisfaction
  
• Optimize communications and relationships with various other departments and parties involved
• Ensure that certain files are followed up and carry out various operational activities of a complex and varied nature
• Act as a resource person while supporting business development by carrying out fairly basic administrative tasks and analyses

• High school diploma and three years of relevant experience or College diploma and one year of relevant experience
• Experience in the administrative processing of loans and investments, an asset
• Knowledge of banking and financial products and services
• Bilingualism (spoken and written) - English and French