The Senior eCommerce Business Analyst will support the evolution of eCommerce data management, governance, automation, and self-serve reporting to enable continuous data to insights to action loop. This role is accountable for the successful development and delivery of analytical insights to drive operational improvements and building reporting capabilities that improve the customer and store experience related to eCommerce. The Senior eCommerce Business Analyst will do process analysis/design to key projects; industry analysis and strategy development. They will work with cross functional teams including IT, Supply Chain, Digital and Store Operations. To be effective, the Senior eCommerce Business Analyst must have a good understanding of the business, retail, IT processes, the external landscape, and have an ability to work effectively with the complexities inherent in the related business processes.

 Responsibilities

• Identify current state opportunities and industry trends to influence our strategy and program investments
• Analysis of data to provide recommendations and findings to improve the customer and store staff experiences.
• Partnering with the eComm operations team to quantify areas of opportunity, leading the investigation of current business processes, and building the business case to gain approval for the product build and present the case to AVP
• Collaborate horizontally across Digital, IT, Finance, and Operational teams
• Understanding and documenting analytics requirements - Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs.
• Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements
• Designing and building processes and controls to integrate new reporting and analytics capabilities sustainably into the business of CTR
• Supporting/participating in testing activities to validate both process and technical deliverables
• Organize and clean raw data to improve our catalogue information
• Managing the delivery of multiple projects, including all project management activities associated with delivery (i.e. timelines/schedule, gathering cross-functional requirements, tracking, communication plans etc.)
• Organizing and leading presentations with cross functional stakeholders, peer level and higher
• Taking the initiative and the lead for identifying and resolving issues