Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

 With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

 Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Responsibilities

Safety Practices

Run daily safety topic huddles.

Manage and coordinate any escalated task risks and reported issues.

Train employees in safe and effective rack moving.

Ensure team is compliant with heavy-lifting equipment requirements.

Lead by example of all safety standards.

Tactical Shift Management

Prioritize and assign ticketed work to Data Center Inventory and Asset Technicians on team.

Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities.

Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.

Inbound and Outbound Logistics

Provide technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).

Direct the flow of packages from preparation to shipment.

Schedule inbound and outbound logistics of both internal and external services.

Communicate directly with customers in regard to scheduling both inbound and outbound deliveries.

Coordinate with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.

Deal with escalated situations related to inbound and outbound logistics.

Customer Service

Maintain a strong focus to optimize resources and improve quality.

Articulate the impact of work performed within the Data Center to technicians.

Seek information about the underlying needs of customers and position organization to deliver solutions that exceed customer expectations.

Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment.

Engage with internal and external stakeholders to manage issues as they arise.

Inventory Management

Ensure teams maintain and perform steps required to keep the inventory balance accurate.

Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.

Warranty Process Management

Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process.

Ensure teams process failed vendor hardware devices using online/other tools and processes RMAs as needed.

Follow all Service Level Agreements (SLAs) related to RMA warranty process.

Data Bearing Device (DBD) Destruction

Manage schedule of DBD destruction or shredding in partnership with senior leadership.

Ensure team is following all processes and procedures to perform DBD destruction.

Perform DBD destruction as necessary.

Handle any escalations and assist with security investigations.

Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.

Procurement

Create execution plans with the goal of improving satisfaction and performance within an area or organization-level group.

Identify and resolve delivery and execution roadblocks serving as point of contact for arising issues.

Learn different elements of different suppliers, including what parts to order and what supplier(s) to engage with.

Perform transactional related work, such as execution of purchase orders (POs) and contracts.

Gather data related to POs and provide to management.

Assist senior leadership with escalated procurement issues.

Operational Excellence

Serve as subject matter expert (SME) and model compliance to junior team members.

Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.

Other

Embody our Microsoft One culture and values.

Qualifications

Microsoft reviews all applications that meet the below Required Qualifications.

 For this role, you are welcome to apply if you meet the following Required Qualifications: 

High School Diploma AND 2+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field

OR equivalent experience.

While not required, we also look for the following Preferred Qualifications:

3+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation

OR equivalent experience.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.

NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency