Job Description

What will you do?

• Identifying, sizing and prioritizing business opportunities for improvement through analytics.
• Assessing the scope and resources required of various analytics projects and working with manager to define necessary resources.
• Managing client relations to ensure that expectations for dashboards are managed, and fulfilled.
• Develops, maintains and supports Tableau dashboards including any automated processes in place to populate the dashboards.
• Work with various support teams to ensure requirements are met by infrastructure using reporting tools (Tableau, ServiceNow, Excel)
• Monitoring and communicating key performance metrics and operational challenges.

EXECUTION AND OPERATIONAL EXCELLENCE

• Develops, maintains and supports Tableau dashboards including any automated processes in place to populate the dashboards.
• Provide day-to-day support and escalation as required for faults and problems.
• Work with various support teams to ensure requirements are met by infrastructure using reporting tools (Tableau, ServiceNow, Excel)
• Explores alternative options and recommends technology solutions and designs that meet sponsor needs and project life cycle deliverables
• Works closely with third party vendors as required.
• Takes part in small to large group meetings for technical design, report design, decision making, problem solving and task implementation.
• Conduct maintenance of all aspects of the supported Tableau infrastructure used by Resiliency team.
• Ensures that all issues are addressed in a timely manner and as set out in operational level agreements and conduct reviews at the end of each quarter​

PROJECTS AND INITIATIVES

• Assesses, researches and analyzes business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs and PLC deliverables including component reusability, data sharing and security.
• Develops proposals for senior management.
• Contributes to successful project completion by identifying risks and developing and/or recommending mitigation strategies.
• Assist in projects/investigations as assigned.
• Gather requirements for projects from stakeholders.
• Promote and enforce best practices for Tableau, Reporting and Resiliency initiatives
• Works with enterprise Resiliency teams in the delivery, testing and implementation of services as required.
• Ensures that a high quality of service is provided to clients.
• Assist where applicable in the design of new Tableau and reporting dashboards, reports and services.
• Champion Tableau and resiliency team needs and work with various units and teams to deliver on time and within budget.

Planning, Implementation & Support

• Performs performance tuning to improve performance of tool environments
• Performs capacity planning and environment management for reporting tool environments.
• Provides 7.5hrsx5 days a week third level support to the reporting tool environments

Relationships & Communication

• Effectively communicates and builds rapport with team members, stakeholders and interface groups using a variety of techniques and collaboration from initiation to close.
• Facilitates small group meetings for technical design, report design, decision making, problem solving and task implementation.
• Resolves conflicts/issues and escalates others as appropriate.

Development & Coaching

• Continually enhances skills and builds knowledge in all aspects of the organization, the business and information systems.

Required Skills

• Experience using BI Reporting Tools (ex. Tableau, Power BI);  creating and enhancing reports
• Microsoft Excel and Microsoft Office Suite Proficiency
• Good understanding of SQL (Structured Query Language)
• Business Analytics, Agile development life cycle and Kanban
• Good communication skills and comfortable in presenting and/or facilitating to small groups of individuals of varied career levels.
• Comfortable working a product owner independently to gather and refine requirements.

Nice to Have

• PYTHON or scripting language for data transformation and data injection.
• Comfortable using databases (creating tables, views, indexes) and a good understanding of database concepts.
• Experience using a database (PostgreSQL, SQL Server)
• Critical Thinking;
• Data Administration; Data Modeling; Data Movement;
• Detail-Oriented and problem solving methodology

Comfortable working Independently or in small teams.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law