This position reports to the Manager - Customer Service.

Main challenges :

Ensure that the unit meets customer service standards while making the necessary corrections to approaches, policies and procedures

Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor

Assist your superior in coordinating and distributing work

Replace your superior in his/her duties

Produce various documents, reports and analyses when requested to do so by team members

Establish personalized business relationships with clients and create an atmosphere of trust while being persuasive

Carry out various complex activities involving a need for expertise in order to adequately meet client needs

Negotiate agreements with clients and autonomously resolve situations involving clients

Act as a coach and expert within the team

The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector's activities.

High school diploma and three and a half years of relevant experience or College diploma and one and a half years of relevant experience

Experience in sales and customer service

Experience in coaching, an asset

Knowledge of banking products and services

Bilingualism (spoken and written) - English and French

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

Health and wellness program, including many benefits

Flexible group insurance

Defined benefit pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferred banking services

Volunteer program

Telemedicine

Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?

Particular Condition:Please note that the work schedule may vary according to operational needs.