Main challenges :

• Ensure that the unit meets customer service standards while making the necessary corrections to approaches, policies and procedures
  
• Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
  
• Assist your superior in coordinating and distributing work
  
• Replace your superior in his/her duties
  
• Produce various documents, reports and analyses when requested to do so by team members
  
• Establish personalized business relationships with clients and create an atmosphere of trust while being persuasive
• Carry out various complex activities involving a need for expertise in order to adequately meet client needs
• Negotiate agreements with clients and autonomously resolve situations involving clients
• Act as a coach and expert within the team
• The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector's activities.

• High school diploma and three and a half years of relevant experience or College diploma and one and a half years of relevant experience
• Experience in sales and customer service
• Experience in coaching, an asset
• Knowledge of banking products and services
• Bilingualism (spoken and written) - English and French

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.