Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. 

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience. 

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, because we provide industry-leading products and services, but also, a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes. 

Responsibilities

Understand customers' overall cloud portfolio, IT and business priorities, and success measures to design implementation architectures and scalable cloud solutions leveraging expertise in cloud infrastructure solutions (Windows and Linux IaaS, SAP, VMware, BCDR, Security, Management, Storage, Networking, OSS, HPC, containers and Infra as a code technologies).  

Apply technical knowledge and customer insights to create a migration and modernization roadmap with customers using the Cloud Adoption Framework (CAF). Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies (e.g. Windows and Linux IaaS, Security, Networking, etc.), and Application Development and DevOps technologies (e.g. App Service, containers, serverless, cloud native, etc.) as appropriate 

Collaborate with other Cloud Solution Architects and MS stakeholders in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform.  

Ensure all solutions leverage the design and operations guidance according to the Well-Architected framework across all pillars, including performance efficiency, security, operational excellence, reliability, and cost optimization 

Run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment.  Outcome is consensus on solution design and next steps toward production. Use CAF Landing Zones to rapidly prototype and deliver proof-of-concepts that accelerate production deployment 

Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates  

Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove blockers 

Troubleshoot technical issues to prove the value of implementation of Azure technologies 

Assess the customer knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners · Collaborate with others in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform 

Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community · Be an Azure Platform evangelist with customers, partners, and external communities.  

Build and grow developer communities by driving activities including Open Hacks, Workshops 

A CSA within the Azure Customer Architecture & Engineering team will be responsible for: 

Customer success on the Azure platform with a special focus on designing and helping customers build production applications and reduce technical risks and debts 

Providing a positive impact to the strategic direction of Azure engineering teams via depth technical feedback 

Curating and producing high quality guidance for Microsoft's internal and external communities and customers 

Author, maintain and contribute to solution engineering projects like Azure Landing Zones Bicep & Terraform modules, following CSU’s solution engineering processes. 

Mentorship and development of technical delivery personnel within the Customer Success organization 

Qualifications

Required/Minimum Qualifications 

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years’ experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies 

OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years’ experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies 

OR equivalent experience. 

Additional or Preferred Skills 

The ideal candidate will have a breadth of knowledge across cloud computing domains and experience on Azure, as well as expert level hands-on experience in topics from one or more of the technical domains below: 

Azure Landing Zones, Well-Architected Framework, and 

Core Infrastructure 

5+ years of experience with architectural patterns and anti-patterns for resiliency and geo-availability 

5+ years of experience with Infrastructure-as-Code to build, test and deploy infrastructure for application environments 

Modelling cloud infrastructure based on application scale and capacity needs, providing data-driven recommendations to optimize application architecture and performance 

Cloud networking and hybrid connectivity with expertise in BGP and SD-WAN solutions as well as Azure networking services such as ExpressRoute 

Application migrations for scenarios involving components such as Windows/Linux VMs, databases, NFS/SMB file shares, and VDI 

Management, monitoring and operations at-scale, preferably in a cloud environment 

Identity and access control with experience administering B2B and B2C applications as well as a working knowledge of Azure AD 

Security and governance with a strong proficiency in defining and modelling security baselines and managing security posture 

Large infrastructure migration, e.g. on-premise DC migration to Azure, and new builds for new applications/services into Azure 

Designing scalable solutions on cloud platforms with focus on performance and resiliency, utilizing microservices architectures 

Interacting with and querying databases and/or NoSQL datastores 

Application monitoring and end to end telemetry 

Foundational knowledge of containers for packaging application deployment units and interacting with container-orchestration technologies such as Kubernetes, Service Fabric, Cloud Foundry 

Defining CI/CD pipelines to automate test and release across different application environments using concepts such as Blue/Green and Canary deployments and related technologies (e.g. Jenkins, Spinnaker, Azure DevOps, GitHub Actions, Chef, Puppet) 

Source code management using Git or other source control technologies such as TFS 

Demonstrated ability to adapt to new technologies and learn quickly, and understand relevant cloud trends required 

Certification in one or more of the following technologies preferred: Azure, Networking, Infrastructure, Security, Azure Virtual Desktop, DevOps