Responsibilities

Shared culture of diversity and respect: Create a collaborative, trust-based work environment where differences in communication style are considered, and the perspectives of others are respected and valued. Demonstrate Microsoft’s culture of inclusiveness and diversity at all times. Contribute to the success of others by promoting mutual learning. 

Strong customer relationships and account health:  Own the day-to-day management for your book of business. Flawless execution of campaigns. Strong coordination with internal resources for execution of core tasks. Awareness and understanding of all required billing and compliance requirements. Contribute to quality and actionable Client Plans. 

Pursue optimizations to deliver quota expectations: Drive campaign-level budget upsell and optimization opportunities that align to ROI goals of the client and drive incremental revenue. Leverage internal insights and tool-directed tactics to inform and prioritize upsells and optimisations, seeking to drive swift implementation. Leverage self-serve tools and community forums to deliver insights to your customers. 

Fluent advocate of the Microsoft Advertising and One Microsoft Story:  Educate clients on how the Microsoft Advertising platform and existing features help them to reach their business goals and execute on budgets. Ensure regular client engagement with the Microsoft Advertising platform, and aim to reduce customer reliance on AM for routine tasks. Develop an understanding of the wider Microsoft ecosystem and how this can deliver on the customer’s marketing objectives. 

Collaborative and high-performing account team:  Ensure timely and proactive customer escalations by effectively leveraging Account Executives and internal partners to resolve day-to-day escalations & revenue blockers. Partner with account team to submit actionable feedback on product, tools and processes through relevant channels. 

Continuous learning and professional growth: Continually strengthen your Microsoft advertising and Search Industry expertise by proactively identifying and actioning knowledge gaps. Take personal accountability for your development through a career development plan and regular check-ins with your manager. Complete required and recommended trainings and apply what you learn to further your growth in role and career progression.

Qualifications

• Native/Fluent English language required
• Experience of online media or search engine marketing sales and service experience required
• Proven track record of exceptional performance and high productivity
• Excellent communication and presentation skills
• Demonstrated ability to consistently meet or exceed revenue goals or targets
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions
• Strong analytical skills
• Solid knowledge of the online advertising industry, trends, and customers’ needs
• Passion and curiosity for technology as an enabler for customer and company growth
• Ability to travel up to 30% as appropriate