This position reports to the Manager.

Main challenges

• Work independently and carry out a variety of complex administrative activities according to the policies, standards and procedures in effect
• Respond appropriately to requests from customers or stakeholders in files and provide professional and courteous service
• Search for information and then send it to the persons concerned
• Carry out checks and analyses to ensure the accuracy of data and operations
• See that any errors are corrected

Specifically, you will :

• Compile and record data, and track down any missing information
• Know how to use the complex equipment and software required in your work
• Balance transactions, identify differences and make the necessary adjustments
• Check and balance complex account headings
• Provide technical support for less experienced personnel

• High school diploma and three years' relevant experience or College diploma and one year's relevant experience
• Bilingualism (spoken and written) - English and French

At National Bank, we stand out by investing in our employees throughout their careers—as demonstrated when we were awarded silver in the "Most Innovative use of HR Technology" category at the 2020 Canadian HR Awards for our use of Axonify, a personalized learning solution that can be used every day.

The Bank has innovated by modernizing its performance evaluation system to better meet our clients’ evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives.