The Operations sector plays a central role in delivering financial products and services to clients. Every day, we move closer to our goals of transformation, automation and digitization, thanks to the hard work of the professionals in this sector who strive to ensure we offer exceptional service to our clients.

This position reports to the Section Manager. As a Senior Operations Clerk, you'll:

• Independently perform a variety of administrative activities, information searches, verifications and data analyses
• Respond to requests from clients and other parties involved in files by offering professional, courteous service
• Work in an environment where you can excel
• Have the opportunity to learn and develop within a team that values client satisfaction, performance, collaboration and innovation

You'll stand out for your diligence, organizational skills, handling of priorities, and ability to deal with change and build partnerships.

You'll be required to:

• Ensure management and administrative follow-up of files
• Produce the various reports and statistics required by different parties and ensure data integrity
• Assist your superior in coordinating and distributing work
• Help your unit meet quality standards by making the necessary corrections to approaches and procedures
• Make suggestions and share optimization ideas for the continuous improvement of our operations
• Provide technical support to less experienced employee

The candidate needs to be able to identity all risks inherent to the Wealth Management sector's activities.

• Secondary school diploma and three and a half years' relevant experience or College diploma and one and a half years' relevant experience
• Experience in general office work
• Experience in process improvement
• Experience in operations, an asset
• Experience in customer service, an asset
• Coaching experience, an asset
• Knowledge of Microsoft Word, Excel, Outlook and proficiency using collaboration tools (Yammer, Teams, Skype, SharePoint, etc.)
• Bilingualism (spoken and written) - English and French

At National Bank, we stand out by investing in our employees throughout their careers—as demonstrated when we were awarded silver in the "Most Innovative use of HR Technology" category at the 2020 Canadian HR Awards for our use of Axonify, a personalized learning solution that can be used every day.

The Bank has innovated by modernizing its performance evaluation system to better meet our clients’ evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives.

Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.