As a senior clerk on the National Bank Operations team, your ability to work in synergy with several partners will be highlighted. You will use your excellent customer service skills and proactivity to handle administrative needs and respond to requests from collaborators and partners.

Your role

• Take charge of file processing and administrative follow-up
• Help update work processes and procedures according to quality standards
• Work with others to resolve operational problems that have been identified
• Identify issues and opportunities for improvement
• Adhere to compliance and risk management rules 
• Actively participate in your own development and that of your peers

Operations is a large sector of more than 2,500 employees that handles the majority of our client requests and transactions. Every day, we move closer to our goals of transformation, digitization, and digitalization thanks to the expertise of each of our employees who strive to ensure that we can offer our clients a distinctive experience. Our team values passionate people and bold ideas. 

We offer flexible work schedules, which include working remotely in accordance with operational needs. This position reports to the team’s manager. You will collaborate daily with the different Bank sectors and more experienced professionals to offer day-to-day operations support. We rely on our colleagues to share knowledge and help one another.

Required skills

• High school diploma 
• Aptitude for administrative work
• Inclined to offer clients quick, efficient service
• Proficient with the Office Suite and collaboration tools
• Able to communicate effectively in English and French 

Preferred skills

• Adept at identifying and highlighting potential process improvements 
• Able to prioritize and manage several projects simultaneously
• Curious and an aptitude for learning

Your onboarding includes training centred around on-the-job learning so you can become skilled in your role and with our products and technologies. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development. We offer an environment where you can excel, where career opportunities are numerous, and we encourage internal mobility. 

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.