At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

The Bell IT team uses emerging technologies, Agile and DevOps to design and build innovative solutions that enable Bell’s communications services for businesses and consumers. We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation.  

The Sr. Business Systems Analyst, Retail IT, will work with business leads and business users to identify and articulate the business requirements, create business workflows and process models, and produce system specifications. The Sr. Systems Analyst will also work with technical teams to convey requirements, assess system impacts and build system specifications, support design and development to ensure that all requirements are met and provide input to the QA process and activities – which may include producing Testing Strategy and QA Planning for Retail IT projects. The Business Systems Analyst will report to the Senior Program Manager, Retail IT.

Must have knowledge of:

System Development Life Cycle (SDLC)

Requirements gathering methodologies and techniques

IT Systems and data analysis

Task planning, estimating, and progress status reporting

eCommerce and ERP applications

Responsibilities:

Planning an approach for documenting, categorizing, and packaging requirements

Identifying and gathering business requirements

Conducting requirements review meetings

Developing business process maps/diagrams

Developing system requirement documents for approval

Providing coordination for task execution instead of PM for smaller initiatives such as minor operational or project changes – i.e. able to gather requirements, schedule changes in environments, engage teams to implement and test and deploy scheduled/approved changes.

Critical Qualifications/Competencies:

The required skills include - but not limited to:

Bachelor’s degree and/or Master’s degree computer science or equivalent

Ideally 6-8 years business analysis experience or similar I.T. systems analysis experience or I.T. coordination experience

Working and hands-on knowledge of eCommerce and ERP application is critical

Demonstrated experience in defining & documenting requirements for I.T. business systems with solid understanding of technology and I.T. systems

Proven experience with all stages of system implementation in a fast-paced environment for smaller to medium size projects

Excellent knowledge of system development life cycle

Ability to ask probing questions and to offer alternative solutions

Knowledge of Visio or other process mapping tools

Knowledge of change management and experience with Change management and release management

Other skills:

A team player with ability to coordinate multiple projects with competing priorities and strict deadlines

Excellent written and verbal communication, facilitation and consensus building skills

Excellent analytical, problem solving and decision-making skills

Good negotiation, interpersonal, communication, and presentation skills

Ability to work at a detailed level and quickly learn business application specific details

Good to have experience in overseeing the design, development, and implementation of software and hardware solutions, systems or products

Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.

Strong customer service orientation.

Soft Skills: Good oral and written communications skills, team player, organized, excellent inter-personal skills, innovative, self-motivating, and willingly accepts new challenges, proactive, attention to detail

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management 

Job Status: Regular - Full Time 

Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Toronto 

Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 05/15/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.