Senior Business Analyst, Digital Customer Experience

Senior Business Analyst, Digital Customer Experience

Senior Business Analyst, Digital Customer Experience

Job Overview

Location
Fredericton, New Brunswick
Job Type
Full Time Job
Job ID
82421
Date Posted
1 year ago
Recruiter
Raymond Catherine
Job Views
132

Job Description

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

 

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

 

The Bell IT team uses emerging technologies, Agile and DevOps to design and build innovative solutions that enable Bell’s communications services for businesses and consumers. We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation.  

 

The IT DCX Team is looking for a motivated and experienced Senior Project Manager, to join our team.  The candidate will become a key member of our Projects Delivery Leadership Team, accountable for leading the execution of IT DCX Initiatives primarily focused on online functionality.

 

Reporting to the Program Manager, the Senior Business Analyst works closely with the business sponsor or product owner team to ensure all functional requirements are developed, documented and tested before implementing into production. The Senior Business Analyst works closely with the application development and testing teams to ensure that functional requirements are understood.

Responsibilities:

Work closely with business primes to develop Business requirements and/or User stories

Work with business clients and web designers to Develop Use Cases 

Participate in the review of wireframes/mockup and ERDs, ensuring that functional and system specifications  are consistent with the presentation

Works with architects and system designers to prepare a system requirements documents, working prototypes, or feature stories

Partners with PM to manage risk, schedule, quality and change thru the project Life-cycle

Ensures that test criteria are clear and provides input to the Test Plans and Deployment Plan

Support all levels of testing to drive a zero project defect launch

Partner with vendors/Business to prime and resolve defects and ensure alignment post release

 

Qualifications:

 Post secondary degree or diploma preferably with a focus on business or information technology focus

5+ years in a Business Analysis role or a similar role

Business Analyst Certifications such as IIBA would be an asset

Experience with Agile SAFe methodology would be an asset

Some knowledge of WCAG (Web Content Accessibility Guidelines) 2.0 and 2.1 would be an asset

Some knowledge of federal and provincial accessibility requirements such as AODA (Accessibility for Ontarians with Disabilities Act) and ACA (Accessible Canada Act) would be an asset

 

Preferred Skills and Competencies:

Excellent verbal and written communication and negotiation skills

Computer proficiency with Microsoft Office tools (Word, Excel, Powerpoint)

Strong analytical skills

Strong technical writing skills (ability to write clearly and concisely)

Strong troubleshooting skills (ability to uncover trouble rapidly and provide resolution)

Proven leadership and organization skills

Excellent ability to articulate and document technical concepts to non-technical audience

Autonomous, resourceful, strong tolerance to ambiguity, excellent capacity for applied learning

Team player; ability to facilitate, negotiate and work within a multi-domain team environment

High tolerance for ambiguity

Self-motivated with excellent time management skills

Able to lead junior team members

 

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

 

Additional Information:

Position Type: Management 

Job Status: Regular - Full Time 

Job Location: Canada : Ontario : Mississauga || Canada : New Brunswick : Fredericton || Canada : Nova Scotia : Halifax || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Quebec City 

Flexible work profile: Mobile

Application Deadline: 04/01/2022 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Job ID: 82421

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