• Join a skilled and passionate team
• Grow to your potential
• Excellent writing and communication skills required
• Multiple positions available
• Auckland CBD

Te Toihau Hauora, Hauātanga/the Health and Disability Commissioner (HDC) is the independent regulator for people's rights when using health and disability services, resolving complaints and working with providers to improve the health and disability system. 

HDC is going through an exciting period of growth, this is an opportunity to join a skilled and passionate team that makes a real difference by helping to resolve complaints about consumer rights in the health and disability sector.

The core work of our assessors is receiving and managing complaints. As an assessor you can expect to analyse and present new complaints, draft letters, review responses and clinical information, and engage with consumers and providers. You will resolve complaints that are suitable for earlier resolution and refer others on for further investigation.

Additionally, our senior assessors review and mentor their more junior colleagues and assist with the direction of files. You will be tasked with managing more complex files.

You may be a lawyer or clinician looking for a change in direction, or a professional working in another regulated sector. Key is your flexibility and suite of transferable skills, along with your genuine interest in improving the experience of healthcare consumers.

Ko ngaÌ„ mea ka hiahiatia e koe kia angituÌ„ te haere | What you'll need to be successful:

• Excellent writing skills – including the ability to communicate with people from a wide cross-section of the community
• A calm and professional approach with a sensitive manner
• Resilience to difficult subject matter
• Proven ability to identify and solve problems
• Enthusiasm for, and a genuine interest in, the health and disability sector
• A relevant tertiary qualification, with law or health an advantage
• At least two years relevant experience is preferable for the assessor role and five years for the senior role.

If you're keen to see the direct impact that your contribution can have for the health and disability sector, this is your opportunity to see the positive outcomes first hand. Apply now if you're ready to make a difference.

All applicants must complete an online HDC application form to be considered.  Please visit the HDC website for the position description and to complete the online application form:  https://www.hdc.org.nz/job-vacancies

E-mail enquiries to recruitment@hdc.org.nz

ONLY APPLICATIONS MADE ON HDC WEBSITE WILL BE CONSIDERED. DO NOT CLICK ON THE APPLY BOTTON BELOW.

Applications for this role close at Applications for this role close Tuesday the 8th February 2022 at 1pm.