More specifically, you will:

• Establish and monitor the evolution of Bank client targets: forecasts, trends, division by priority segments, geographic market, etc.
• Develop, implement and track tools and management reports to monitor our client targets and strategies
• Develop and monitor client performance indicators by analyzing the data: lifetime value, client income, etc.
• Work closely with analytics teams to ensure synergy, consistent use of data and adherence to analytics practices
• Promote the analysis of client data as part of business line projects and value chains to help with business strategy, audience definition, business case hypotheses, etc.
• Help draw up client acquisition and engagement strategies and design priority client journeys
• Be an expert in assessing new client journey monitoring tools and their implementation: value of the client experience, monitoring client journeys, etc.

Competencies required:

• Bachelor’s degree in a related field plus 5 years of relevant experience OR master’s degree in a related field plus 3 years of relevant experience
• Experience with BI visualization tools (SSRS, Power BI)
• Experience in data analysis
• Knowledge of the financial services industry, an asset
• Solid knowledge of Microsoft tools
• Knowledge of Big Data environments, an asset
• Independence, initiative, attention to detail
• Proven ability to influence
• Bilingualism, spoken and written (English and French)

Your benefits:

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.