As an senior administrative agent, you will work with rigor in a support role with a global scope of action on the bank.  

You will stand out through your ability to accompany your colleagues in change, your contribution to the evolution of our business practices, your influence, your leadership and your collaborative spirit.  The varied and complex administrative tasks will allow you to acquire and share in-depth knowledge on many levels.

This position reports to Diana Stefanutti, Senior Manager- Real Estate Financing Canada and is based in Montreal

Your main challenges:

• See to the administration of complex files, while providing advanced administrative support during professional activities.
• Collect, compile, and ensure the quality of a variety of readily available data.
• Manage participating, syndicated, club deal and silent sales loan portfolios according to established policies, standards, and procedures.
• Autonomously perform various administrative and indexing activities according to established policies, standards, and procedures.
• Respond appropriately to requests from clients and stakeholders involved in files by offering quality professional services
• Respect the prescribed deadlines and ensure that you meet the quality standards
• Support colleagues in the resolution of non-standard files requiring in-depth knowledge of the activities
• Identify operational issues, propose solutions, and participate in the new procedures.

More specifically, you will:

• Ensure the management and administrative monitoring of loan portfolios
• Produce/validate reports required by various stakeholders and ensure the integrity of data for the purposes of the Bank’s financial statements.
• Ensure that quality standards are met, while making the necessary corrections to the way of doing things and procedures.
• Act as a resource person and provide support to the entire team.
• Process requests and transactions related to the various LOAN IQ products.
• Follow up on deadlines and make reimbursements according to the procedures in force.
• Provide administrative support to account representatives in the sector.
• Carry out rigorous control of day-to-day activities and see to the general administration of files.
• Follow up on pricing, renewals, and banking reports on time.
• Collect, compile, verify accuracy and index financial data.
• Establish and maintain effective communications with the various stakeholders involved in the files.

• Three-year college diploma or academic equivalent, related to the sector of activity, and four years of relevant experience.
• Customer service experience.
• Good knowledge of commercial products and services
• Experience with commercial sector files, an asset
• Knowledge of LoanIQ, CRM, LIS and ICOP applications, an asset
• Autonomy, rigor, analytical mind and resourcefulness
• Bilingualism (spoken/written) French and English, essential as you will support teams across Canada
• Verbal and written communication skills

Your benefits: 

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.