Job Responsibilities

• Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departments.
• Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals.


• Builds a motivated and skilled team, leads by example and instills a culture of continuous learning and improvement among employees.


• Actively plans and manages the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees’ continuous development and personal growth.
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
• Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook.
• Provides regular and fair performance feedback to employees, formally and informally as appropriate.
• Is seen as a hands-on leader, assists employees in crunch times.
• Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply.
• Promotes and ensures a safe working environment.

Job Requirements

• Minimum of 5 years of relevant working experience in 5-star luxury hotels and resort.
• Computer literate, with high competency level in use of Microsoft Office (Excel, PowerPoint, Word, as a minimum).


• Strong leadership skills and proven experience in staff development.
• Arabic Speaker is a plus.
• Proven aptitude in customer service.