At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

The BCI sales support channel is presently recruiting a Sales/Marketing Coordinator that will help support all the lines of businesses in the direct sales channel by executing programs that enable center sales agents to maximize potential revenues and service while ensuring a positive customer experience.

Job Duties/Accountabilities:

Drive direct sales focus on the business priorities by leveraging channel reports and key campaign data

Provide recurring analytic reports on sales to help with the development of hype campaigns and incentive programs

Collect and analyze data on current compensation and incentive plans with the goal of optimizing current programs to increase sales and improve agent motivation

Develop incentive one-pagers to articulate the hype programs to the overall sales channel on a weekly basis

Provide project support, acting as an advocate for system issues and application troubleshooting

Partner and work closely with various system primes to assist in the development of agent dealer codes and profile application set-ups

Analyze and remedy monthly hype discrepancies and agent payout issues

Present to the sales channel on business priorities, results, new offers and new products

Address channel escalations and queries in a timely manner to work on solutions for customer satisfaction

Review results to better understand process gaps /enhancements; provide those recommendations to leadership

Takes personal responsibility for Mobility sales processes, provides feedback with leader to support communication directly with internal partners and if required customers to better understand end to end customer experience then builds a list of the main reasons  in order to develop solutions

Ad hoc requests where required

Essential skills / Competencies:

The ability to effectively handle multiple, high priority tasks, at the same time

Strong and confident, an independent thinker

Exceptional communication skills, both written and verbal in English ( French an asset)

Strong time management  and organizational skills

Demonstrated ability to contribute to  an environment which inspires employee involvement and teamwork

Experience in an inbound/outbound call center atmosphere is considered an asset

Ability to provide supportive feedback to peers to enhance, productivity 

Strong decision making and problem solving and negotiation skills

Critical Qualification/Competencies:

PC Proficient - MS Office, Windows environment with emphasis on Word, Excel and PowerPoint

Strong knowledge of Bell's Sales processes

Flexible and able to comfortably operate in an ever-evolving & changing market environment

Bilingualism is preferred (English and French)

Comfortable in working in a possible virtual team environment

Proven strong ability to coach employees, uncover gaps, recognize opportunities and provide feedback through previous coaching experience

Strong sense of urgency, autonomy and initiative

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Non Management 

Job Status: Regular - Full Time 

Job Location: Canada : Ontario : Mississauga 

Flexible work profile: Mobile

Application Deadline: 03/21/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.