WWIC Business and Sales Operations (WBSO) designs and implements incentive-based compensation plans for our global seller community, sales leadership, and consultants. Our organization leads the work that drives the company strategy through role aligned plans, targets/quotas and additional performance-based incentives which motivate sellers to deliver results. As a key part of the WBSO team, Regional Execution Excellence aligns to these values and objectives through end-to-end ownership of on-time and accurate payments to sales participants, quota distribution acknowledgement, compliance and escalation management, delivery of top rewards programs, and business desk support of our entire seller community. We develop strong global partnerships with key stakeholders and sales management to ensure effective collaboration on delivery and execution through agreed hand-offs and support. We also leverage these partnerships to drive continuous process improvements, share global best practice, and proactively remove potential barriers to world class execution and positive seller experience.

As a successful Business Program Manager (BPM), you are vital to global execution excellence, and regarded by stakeholders as an expert in driving deep insights, growth, and execution. You are responsible for effectively partnering with key stakeholders across the business on E2E operations deliverables, and function as regional lead for the geographies and sales groups within your portfolio, effectively managing key objectives and representing the organization through strong partnerships. You also liaise with our managed service team leads to orchestrate workflows, streamline processes, develop operational efficiencies, and provide executive level program updates. You work closely with senior management and stakeholders across a variety of functions to ensure controls and compliance with processes, while driving projects to ensure on time implementation of new processes and continual improvement of current ones.

The successful candidate is an individual contributor who excels at influencing without authority, dealing with ambiguity, and operating at all levels. They demonstrate strong attention to detail, dedication to customer focus, a passion for cultivating and maintaining productive relationships, and proficiency at deploying activities in a way that motivates users to adopt solutions.

Responsibilities

Key responsibilities:

Own the WWIC, Business and Sales Operations run business relationship as point of contact across a portfolio of key stakeholders within your time-zone, geography, or business group alignment.

Partner with Corporate stakeholders to drive program management of incentive-led applications, process, and reporting.

Follow Microsoft and industry methodology to deliver the following program management activities: accurately assess current and future processes; evaluate and prioritize participant needs; drive landing/adoption activities including acceptance testing, compliance, and content development; and post-implementation follow-up and program performance monitoring.

Work closely with managed outsource providers to ensure monitoring of identified controls according to the defined program, effective communication of results, and appropriate actions.

Engage / Lead where required on org projects and initiatives.

Compile, assess and report out, at executive level, insights as learned from the business, field stakeholders and team partners.

Drive improvements by identifying trends and areas of opportunity, providing a clear perspective, and proposing business solutions.

Propel strategy into action, create and evaluate options, and establish tools and controls for all new processes.

Develop global processes by engaging business partners to design and implement measurement and control functions, while making improvements against effectiveness and efficiency targets.

Document and track progress against launch milestones, provide data-driven insights based on standard reporting to help address blockers and risks, and create a path to green or mitigation plans.

Coordinate closely with internal and external stakeholders to proactively identify, track, report, escalate and resolve incoming issues.

Ensure end-to-end orchestration and correct assignment of plans, HR taxonomy, territories, and targets for sales employees, and work with Sales Manager and Human Resources on corrections.

Partner with key stakeholders from external business groups to identify any gaps in plans and make corrections within defined SLAs.

Flexibility to support tier 2 escalations through the business desk

Additional Details:

Communicate program requirements and information in a way that facilitates understanding and action by business partners at all levels.

Demonstrate intellectual curiosity, a passion for learning, and the ability to contribute to a culture of continuous improvement.

Work effectively in a changing environment, and meet ongoing, overlapping deadlines with sometimes competing commitment timelines.

Develop and use actionable metrics/KPIs to drive improvements in performance and behavior.

Navigate and resolve unstructured deliverables and problems.

Generate accurate conclusions and actions using data from analytical queries or tools.

Qualifications

Qualifications:

Bachelor’s Degree or Master’s level qualification preferred.

5+ years of experience in any compensation advisor, business/sales operations, HR/Comp & Benefits, finance/analysis, strategic or relationship management role.

3+ years of Program Management, Project Management, Business Process Management, or equivalent experience.

Knowledge of compensation/incentive principles and/or sales motion/culture highly desirable.

Strong customer relationship management skills.

Ability to develop and implement creative solutions and influence others in their adoption.

Strong problem-solving and analytical skills.

Experience working with globally distributed teams, and the ability to work independently to research and propose innovative solutions to challenging problems.

The following Microsoft competencies will be successful in this role, inclusive but not limited to:

Adaptability - Demonstrates curiosity and actively explores options. Respond efficiently to changing demands and circumstances. Functions effectively in ambiguous situations

Collaboration- Drive's alignment and teamwork within a team and across organizational boundaries. Combine resources and join efforts to achieve goals.

Customer Focus - Anticipates customer needs, proactively meets/exceeds customer expectations. Recognize the issues that customers want to resolve, and create, or facilitate the solution to address customer needs.

Drive for Results - Tenaciously pursues positive outcomes, using effective approaches to solve problems. Delivers on commitments and seek increasingly challenging work. Take responsibility and hold others accountable for actions, decisions, and goals.

Influencing for Impact- Consciously develops influence strategies; anticipates others' reactions.

Judgment- Effectively solves problems, Builds, and applies knowledge. Make decisions with conviction.

 Values expected to be demonstrated:

Integrity and Honesty, Passion, Open and Respectful, Accountable, Big Challenges, Self-Critical

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

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