What will you do?

• Promote and sell Bell Canada Consumer Market products and services by consulting and gathering information from customers
• Probe and problem solve with customers to offer the right product solutions based on their needs
• Operate a computer terminal, including accessing multiple systems to establish, update and retrieve data while simultaneously negotiating with customers
• Meet sales and service goals
• Demonstrate a keen knowledge of all the products and services offered
• Understand the needs of the business, workload levels, and schedule accordingly
• Negotiate installation dates with customers
• Ensure customer delight and win their continued business and loyalty for Bell Canada
• Various other duties as assigned 

What do you need to succeed?

Must-Have                   

• Bilingual English + French (verbal and written)
• A minimum of Grade 12 or equivalency
• Strong sales skills for promotion of business products and exhibiting energy and passion in addressing customer issues
• Proficient with Microsoft Excel and Microsoft Word
• Ability to navigate through, and toggle between, multiple proprietary operating systems
• Goal oriented
• Exhibit energy and passion in addressing customer issues
• Demonstrate ability to build and maintain good customer rapport
• Excellent written and verbal communication skills as well as multi-tasking and problem solving abilities
• Willingness to undertake new challenges
• Able to accept changing priorities in a fast paced environment
• Strong attention to detail and accuracy
• Ability to demonstrate initiative and good judgment skills
• Strong organizational skills and ability to meet frequent/ time restrictive deadlines
• Able to perform duties with minimal supervision
• Ability to function within a team based environment.
• Willingness to take ownership and provide suggestions for continuous improvement
• Flexibility to work evenings and weekends, as required

Nice to Have

• Customer service / inbound call centre environment experience  

Additional Information

• Location: Remote (possibility of office) 
• Hours: Up to 40 hours
• Location: remote work (with possibility of office)