What is the opportunity?

Reporting to the Sales and Promotions Manager, the Sales Associate is responsible for receiving inbound calls from potential customers qualified via our field service forces, and closing the sales of Bell products and services in the Consumer (Residential) Market. Further responsibilities include order entry, customer verification procedures, and installation scheduling using Bell Canada's OrderMAX order entry system, as well as producing reports and analysis of our technicians' sales efforts.

What will you do?

• Promote and sell Bell Canada Consumer Market products and services by consulting and gathering information from customers
• Probe and problem solve with customers to offer the right product solutions based on their needs
• Operate a computer terminal, including accessing multiple systems to establish, update and retrieve data while simultaneously negotiating with customers
• Meet sales and service goals
• Demonstrate a keen knowledge of all the products and services offered
• Understand the needs of the business, workload levels, and schedule accordingly
• Negotiate installation dates with customers
• Ensure customer delight and win their continued business and loyalty for Bell Canada
• Various other duties as assigned

What do you need to succeed?

Must-Have                   

• Bilingual English + French (verbal and written)
• A minimum of Grade 12 or equivalency
• Strong sales skills for promotion of business products and exhibiting energy and passion in addressing customer issues
• Proficient with Microsoft Excel and Microsoft Word
• Ability to navigate through, and toggle between, multiple proprietary operating systems
• Goal oriented
• Exhibit energy and passion in addressing customer issues
• Demonstrate ability to build and maintain good customer rapport
• Excellent written and verbal communication skills as well as multi-tasking and problem solving abilities
• Willingness to undertake new challenges
• Able to accept changing priorities in a fast paced environment
• Strong attention to detail and accuracy
• Ability to demonstrate initiative and good judgment skills
• Strong organizational skills and ability to meet frequent/ time restrictive deadlines
• Able to perform duties with minimal supervision
• Ability to function within a team based environment.
• Willingness to take ownership and provide suggestions for continuous improvement
• Flexibility to work evenings and weekends, as required

Nice to Have

• Customer service / inbound call centre environment experience 

Additional Information

• Location: Remote (possibility of office) 
• Hours: Up to 40 hours
• Location: remote work (with possibility of office)