About the Role 

Sales Assistant at GMG will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service. 

Core Responsibilities:

• Describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brands quality standards and specifications
• Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
• Provides information to customers on warranties, features, specifications, maintenance, and care of products.
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
• Maintains awareness of new product launches, promotional events, and sales
• Achieves sales targets by using sales techniques, up-selling, and cross-selling
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; Maintains sales records
• Receives and processes cash, changes, and credit payments and generates invoices and receipts
• Operates as a cashier and be consistently accurate in money handling (in case applicable)
• Follows the store’s after-sales processes and ensures full adherence to repair/return policies and procedures
• Adheres to loss prevention, inventory controls, and standard operating procedures of the company
• Provides assistance in-store merchandising in product placement and arrangement
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in-store at all times

Self-Management:

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
• Keeps abreast of professional developments, new techniques, and current issues through continued education and professional growth