We are seeking a dynamic and professional retail assistant to join our current retail team in Timaru. The position is a part-time position, with a regular rostered shift of 8 hours per week (One shift), with extra hours when needed. In this position, you will play a key role in providing excellent customer service to the standards that our company is known for. You must be organized, detail-oriented, and have a refined ability to engage with customers with an empathetic and professional approach.  

 Key Responsibilities 

Greet and welcome customers.

Maintain a clean, organized, and comfortable work space.

Be attentive to customers, providing answers to any questions they may have regarding our products.

Assist customers with making informed decisions regarding purchases.

Re-stock and maintain product displays.

Assist with inventory counts and placement of new products.

Handle customer complaints and concerns calmly and professionally.

Ensure customers are well-informed on any current sales, rewards programs, and store return policy.

Process payments via our point of sale (POS) system, cash register, and EFTPOS terminal.

 Key Skills  

Ability to project a constant sense of professionalism.

Ability to apply an empathetic approach to customer service.  

Ability to adapt quickly to an ever-evolving industry.

Ability to work under pressure.

Ability to manage your time effectively.

Ability to work both alone and in a team.

Ability to improvise and troubleshoot problems efficiently.

A strong initiative and drive for professional development.

A passion for exceptional customer care and service.

Basic computer skills.

Key Experience

Previous customer service experience is close to essential.

Knowledge regarding vapes and related products is preferable.