We are on the hunt to find the next Retail Assistant superstars for Philip Morris. Work for an organisation that is working towards helping adults switch to smoke free alternatives from cigarettes. The fresh, modern and minimalistic design of the stores highlight the great range of products they have on offer.

About the role:

Philip Morris launched their reduced risk products in 2018 under the umbrella of IQOS and since then have transformed massively as an organisation. This role is being the face of their products and going above and beyond to provide exceptional customer service. You will be involved in providing education and advice for the range of products they have on offer.

We are looking for passionate team members, who pride themselves on a friendly approachable nature, and a solid focus on customer service and providing solutions.

In the role you would be tasked with helping customers begin and maintain their smoke free journey in line with Philip Morris’ goal to provide a reduced risk alternative to traditional cigarette smoking, through their two distinct platform technologies – heated tobacco and e-cigarette (VEEV).

The West Auckland floating support position includes working across the Avondale and Henderson stores.

Hours: Full Time, 40 hours (five days) across Monday to Sunday between 9:00am - 8:00pm.

Responsibilities:

• Providing excellent customer service.
• Assisting customers with product advice.
• Cash handling and POS.
• Stock management and reporting.

The ideal candidate will have:

• Customer service or retail experience.
• Excellent communication skills.
• Ability to build rapport with customers of all walks of life.
• Comfortable using excel for reporting.

The role will initially begin as a fixed term role of around 6 months, with potential for longer term opportunities. Philip Morris offers career progression as well as learning and development in the role.