Job Summary:

The holder will act as a representative for all residential customers in all matters relating to sales of Bell products and services, billing, requests and complaints.

 Primary responsibilities:

• Answer calls of all residential customers for all products and services offered by Bell regarding the sale, migration, billing, claims and various applications
• Proceed in the complete analysis of the client’s needs and assess sales opportunities during each customer contact while promoting the company’s products and services
• Handle all requests, complaints and claims of customers on all aspects of the customer service
• Treat the orders by respecting the quality and accuracy of information and assure coordination for the execution of the deadlines
• Meet sales targets as well as the objectives set by the service (service quality index, sales conversion rate, average talk time, number of calls answered, etc.)
• Promote the principles of personalized service in all contacts with customers
• Maintain and ensure close monitoring of agreed follow up with customers
• Perform any related work necessary

 Minimum requirements:

• Administration DEC or equivalent work experience
• Experience in sales (an asset)
• Knowledge of computer tools such as Word, Excel, and Outlook
• Bilingualism is an asset (English and French)

 Skills / Behavior:

• Highly customer oriented
• Ability to sell
• High degree of professionalism
• Business language to transact with customers
• High team spirit
• Autonomous and responsible
• Availability to work evenings and weekends (flexible schedule)

 Working Condition:

• Employee discounts on Bell services
• Competitive salary according to the collective agreement
• Variable compensation program linked to individual performance
• On-site training