Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Officer you will:

• Responsible for Managing client relationships specific to investor AML
• Day-to-day running / managing of the team

• Coordination and completion of projects on time within budget and within project scope.
• Oversee aspects of Registration related tasks. Set deadlines, assign responsibilities, and monitor and summarize progress.
• Prepare reports for upper management regarding status of project.
• Contribute to an effective risk management framework, ensuring team complies with controls and escalates issues and concerns proactively.

Technical  Knowledge /Process Improvement

• Ensure that specialist knowledge relating to the team is kept current and disseminated as appropriate and be aware of possible future developments and trends
• Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk
• Ensure an awareness of and adherence to the key TA controls at all times
• Ensure team participation in the completion and implementation of department wide projects as required and to lead local team initiatives
• Participate in data review, including checking and sign-off of work, where controls require Officer sign-off

Communication

• Attend and contribute to operational, client, risk, audit and regulatory meetings as required
• Communicate relevant information as appropriate up and down the line and escalate where necessary
• Attend and actively participate in all team meetings, ensuring communication is open

Team Management

• Manage resources to ensure all queries and tasks are resolved in a timely manner
• Work as an effective team member with other internal providers to meet our key deliverables
• Act as a point of escalation for team members/internal providers with challenges or concerns relating to the Registration team and manage these issues to resolution, with consideration for the internal escalation policy
• Ensure a focus on resource management, including the planning and management of holiday leave, training days and sick leave
• Ensure the team procedures are operationally sound with an emphasis on risk reduction and compliance issues, that they are in place for all tasks and that they are adhered to
• Foster an environment where team members are developed, trained, coached and mentored to bring them to a high standard of knowledge and quality, making use of the Training Pathways provided. 
• Focus on development opportunities for your Senior Associates and Associates and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.
• Develop and assign team goals and objectives which are in line with overall organizational goals
• Support and champion team integration within the department along with interdepartmental and organizational integration.

Leadership

• Using corporate PPR tools, actively participate in the performance appraisal process with your team.
• Monitor individual and team performance and provide regular feedback throughout the year to your direct reports and provide support to Associate 2’s with staff in this regard.
• Actively contribute to department staff planning, including recruitment and succession planning and remaining within budgeted staff numbers
• Promote a positive working environment and good levels of team morale. Senior Associates no longer have direct reports in IFDS.

What we value

Core Competencies

• Extended AML / KYC  knowledge
• Pervious people management experience
• Experience within Transfer Agency
• Accurate, Precise and Organized
• Team Oriented, Enthusiastic
• Excellent communications skills

Education & Preferred Qualifications

Knowledge, Skills & Experience Required

• Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Previous knowledge of Transfer Agency systems desirable
• Strong written & verbal communication skills
• Possess excellent organizational, planning and co-ordination skills.
• Ability to work accurately to tight deadlines
• Proactive and able to work independently and as part of a team
• Sound procedural, technical and product knowledge of the Transfer Agency business is desired.
• Typically candidate will have approximately 5 years’ experience in a similar environment, including at least 1-2 years’ experience in a management/supervisory capacity.