Job Description

What will you do?

• Conduct structured, regularly scheduled sales management routines designed to build and sustain outstanding sales and client experience capabilities in each team member
• Use an effective coaching program (including Observational Coaching),  based on a deliberate action plan tailored to each individual on how, when and on what to coach
• Regularly assesses performance with candid, constructive feedback, recognizing & celebrating successes and addressing poor performance as needed;
• Coaches MSSs to lead their associate team in delivering a high quality, professional experience to Commercial clients
• Enhance the capability of the MSS and the Associate team by building the necessary skills (including technical), to meet market needs, including knowledge of RBC Financial Group members for referral success.  Provide employees with opportunities for learning and development, leveraging people’s strengths and creating a positive working environment for the team. 
• Embraces change and instils a clear sense of purpose, urgency and bias for action and leads team members to successfully adopt change and continuously renew and improve; ;
• Sets high standards of performance, clearly communicates and follows through on expectations, responsibilities and accountabilities of each direct reports;
• Applies business acumen and Commercial Financial Services banking knowledge in regularly assessing local market business opportunities and, by focusing on the key business drivers that lead to effective sales behaviour and business results, adapts the team’s capacity for fullest productivity (“once and done”) and effectiveness (“execution excellence”);
• Coaches team members to maintain a balance of sales results, strong client relationships and to use proactive client relationship management skills for effective price/fee negotiation within prescribed guidelines
   
  What do you need to succeed?
   
  Must-have

• Proven sales leadership skills, including the ability to lead employees through organizational change
• Knowledge of CFS sales processes, required skills and activities
• Demonstrated ability to grow the business through effective partnering activities
• Strong relationship builder; able to establish both internal and external working relationships in order to identify and implement strategies for business growth
• Strong business and organizational knowledge, planning and implementing capabilities with a knowledge/experience across Commercial Financial Services within region supported, including sales and account management, direct sales, and operational expertise
• Demonstrated passion for putting clients first and the ability to impact and influence sales leaders, employees and partners
• Excellent communication, time management and organizational skills and commitment to ongoing learning
   
  Nice-to-have

• University Degree
• Understanding of cash management product & services
• Knowledge of business banking products, services and delivery/fulfillment channels would be an asset
   
   Job Summary

What is the opportunity?

As the Regional Manager Sales Support (RMSS), you will provide direct leadership to the Manager Sales Support (MSS) team in Southwestern Ontario. Primary focus is the development of capability within the Commercial Associate team to support CAM’s and lead a team of individuals to achieve business results by successfully executing RBC and Business Financial Services’ strategic business priorities. You will provide ongoing coaching and development of staff, ensuring a high level of consistency across the region in the support provided by the Associate Account Manager role. The RMSS will exercise a considerable degree of impact and influence in a work environment consisting of multiple indirect reporting relationships where Associates work to support Commercial Account Managers