Responsibilities

As a successful Regional Datacenter Program Manager, your success is measured by:

Service Delivery

• Manage the portfolio of Zero Trust Network and other Data Center Operations security projects for the regional field operations organization.
• Manage Security (ZTN) Growth Budget that drive OPEX and CAPEX requirements to support the ZTN requirements, infrastructure support to enable the implementation of security processes, and resource management in your region.
• Collaborate with partners to assess long range plans, determine capacity, and resource plans for both project delivery and ongoing operational support.
• Foster an understanding of the various stakeholders, their interests and needs to ensure the teams can sustain and embrace the changes through clear communications, engagement, and appropriate governance throughout the implementation of the various operational excellence programs.
• Support a strategic vision and implementation plan for regional data center operations that will position the organization for future capacity and growth.

Program Management

• Plan and execute the end-to-end delivery of IT infrastructure projects across Microsoft’s Datacenter portfolio  
• Build project timelines, estimate of level of effort, manage milestones, and course correct projects to maintain overall schedule/cost/quality.  
• Orchestrate planning, communications, testing, and stakeholder management across multiple teams.  
• Ensure that any pending deliverables identified during the acceptance process are closed out or accepted by operations   
• Coordinate with key points of contact to drive the procurement, installation, configuration, testing, and acceptance of IT infrastructure  
• Manage deployment of technology upgrades to existing systems.  

• Provide leadership and direction in establishing security system roadmaps, staffing efficiencies, process improvements, and governance for DC Ops strategy that will support our current and future growth.

Ongoing Program Improvement

• Drive service delivery excellence through benchmarking across industry best practices
• Drive continuous improvement in the administration and documentation of tools.  
• Follow standards and processes to ensure consistency in the delivery of projects, including effective coordination and alignment with regional stakeholders.  
• Establish data analytics to evaluate the process change efficiency and effectiveness.
• Identify opportunities for improvement in existing processes and drive ideas to completion.  
• Work with the Regional PMs, Security & Technology Shared Services PM, Data Center Directors and their staff, and all field operations horizonal and vertical leaders to streamline our operations to ensure flawless service delivery to our customers.

Other

• Embody our Microsoft One culture and values.

Qualifications

Microsoft reviews all applications that meet the below Required Qualifications.

For this role, you are welcome to apply if you meet the following Required Qualifications: 

• High School Diploma or equivalent AND experience in a production, 24x7 mission-critical service environment (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).

• Experience in Program and Project management 

While not required, we also look for the following Preferred Qualifications:

• Bachelor’s Degree in Business, Engineering, Information Technology, Computer Science, or equivalent work experience
• Experience in creating road maps for large projects to gain efficiencies and proven experience in delivering to road map capabilities.
• Knowledge of TCP/IP, LAN/WAN, MPLS, Routing, Switching, DWDM, and SONET Data Communications Network
• Awareness of IT Service Operations fundamentals and principles. (ITIL, MOF, OLA/SLA, CSI, etc.)
• Previous experience with MS Cloud Services and Platforms (e.g., Windows Azure, Office 365, Excel Pivot tables, etc.)
• Project or program management experience and certification(s) (e.g., PMI, etc.)
• Previous experience in structured process improvement and efficiency gains (e.g., Six Sigma, Kaizen, etc.)
• Experience with reporting and data analysis systems & platforms (e.g., PowerBI)
• Practical knowledge of ITIL concepts and terminology – with focus on Change, Incident, Problem, and Service Delivery Management functions