Responsibilities

The purpose of this role 

Service Delivery

• Creating and managing end-to-end project plans and ensuring on-time delivery.
• Supporting deployment of on-site datacenter physical infrastructure for installing, replacing, and troubleshooting cables, optic, and hardware
• Infrastructure planning, placement, and mapping.
• Interfacing with external groups for network focused deployment or break/fix work.
• Troubleshooting, replacement, and decommissioning of network devices and components.
• Plan, manage, and communicate end-to-end project plans with stakeholders and teams. This includes the program management of Datacenter Network and Operations Technicians in your region for the refreshing of all network devices on an ongoing basis.
• Collaborate with Partners, Regional Networking PMs, and other stakeholders to ensure the efficient progression of all networking tasks and projects.
• Perform day-to-day project check-in and update to manage project delivery and quality.
• Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.
• Gather and provide feedback on lessons learned, best practices, and innovations on processes, procedures, and tools to improve efficiency and productivity.
• Be part of a mobilization team that supports deployments and break/fix activities at datacenter locations experiencing high work volumes.

Data Center Work Environment

• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Suggests improvements in implementation based on depth of understanding.
• Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

Other

• Embody our culture and values.

Qualifications

What skills do you need to have? 

There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one: 

• Proven experience supporting IT and Network equipment or related technology
• Proven experience with MS Cloud Services and Platforms (e.g., Windows Azure, Office 365, Excel Pivot tables, etc.) is highly regarded
• Understanding of Layers 1-3 Networking Support; firsthand experience with cables and switches
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.