About the role

Reporting to Referral Service Team Leaders, the positions perform a critical function within Ambulance Victoria, acting as a coordination point for "000" callers who do not require emergency ambulance intervention and who can be better managed through an alternative service provider. 

This role will enable you to use your clinical knowledge and skills in secondary patient triage and assessment. Your responsibilities will include, but are not limited to: 

• telephone triage of 000 calls
• referral to appropriate service providers within healthcare and community-based organisations
• operation of industry-specific communication systems
• engagement with internal and external stakeholders to determine a coordinated response
• rostered shifts to support the 24/7 service delivery requirement 

An online information session regarding the Referral Service Triage Practitioner roles was held in April. Please follow this LINK to view the session.

About you

To be considered for this position you will either be a

• Registered Paramedic with a minimum of 4 years' contemporary clinical experience post-qualification, or a
• Division 1 Registered Nurse, with a minimum of 4 years' experience in at least one of the following:
  • cardiac, cardiothoracic, or intensive care
  • triage nursing and/or emergency department patient care

You will also possess:

• Victorian driver's licence
• Current Working with Children Check
• Evidence of Australian Health Practitioner Regulation Agency registration

You will need to be resilient and able to cope with the demands of working in a challenging but rewarding environment. You will also need to be comfortable navigating through multiple systems simultaneously. Experience in ADASTRA, Odyssey or CAD Interface systems is desirable, but not essential as training will be provided to successful candidates.