About the business

 Journal is an inspirational place to work and a bold new player in Australia's expanding student accommodation market. We create, design and manage first-class accommodation where students connect, thrive, and excel. We're passionate about helping students take on the challenge of living in a new city and studying in a new place.

Our culture is dynamic, quick-paced and forward thinking. We're all about excellence and collaboration - we love teasing out ideas, testing concepts and innovating, which requires staff to be flexible, nimble and receptive to diverse activities, working hours and locations of work in our growing business.

Our facilities offer students high-quality accommodation, comprehensive student life programs and outstanding customer service. We currently have two sites and 1400 beds in some of the best locations in Melbourne.

 About the role 

We are looking for enthusiastic Full-time Reception Officers to assist in the delivery of exceptional customer service in our new and exciting Swanston Street building coming online in July 2020. 

Are you an organised and diligent customer service / administration professional? Would you like to be in a key role that supports our unique student accommodation population and work closely with our vibrant team at all levels. Do you have what it takes to be a Shift leader? Well please keep on reading!

If you're genuine, and exceptional customer service is what you're all about, we want to hear from you!  We offer a flexible roster in an environment that fosters growth and potential!

 Benefits and perks

 An attractive salary package is on offer to the successful candidate based on their skills and experience.

 Skills and experience

Exceptional customer service/reception experience to support staff and residents. 

• Sales and reservation experience boosting ancillary revenues. 
• Adaptability and flexibility in performing reception/administrative tasks associated with overall operations.
• Time management and ability to prioritise and use initiative.
• Organised and a self-starter.
• Systems literate and a thirst to learn.
• Team player and able to work autonomously.
• Genuine customer service advocate.
• Chinese speaking highly regarded