Receptionist/Admin Assistant Responsibilities:

• Greeting and welcoming patients upon arrival.
• Ensuring that the waiting area and clinic remains in excellent condition at all times.
• Ensuring the Covid Safe plan is followed at all times and reporting to Practice Manager any discrepancies.
• Answering phone calls, responding to e-mails, scheduling appointments, and recalling patients.
• Ensuring compliance and procedures are followed by all staff.
• Ensuring the practice and staff are following the correct procedures for TAC, EPC & DVA patients and assisting with staff or patient queries.
• Ensuring the Practitioners Calendars are booked efficiently.
• Collecting and recording patients' personal and medical information.
• Verifying payment methods, including patients' health insurance coverage.
• Tracking and ordering inventory.
• Preparing treatment rooms prior to appointments, as needed.
• Monitoring the cleanliness and maintenance of the clinic and reporting any necessary improvements to the Practice Manager.
• Assisting the Practice Manager with management of IT, claims systems, Marketing, Social Media, Expos, Staff training, Seminars, special projects, new systems implementation etc, 

Requirements:

• Highly proficient in Microsoft Office, Excel and Client based systems (we use Pract Suite).
• Holds general IT & Marketing skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational skills.
• Well-groomed, professional appearance.
• Able to work early morning, evenings and weekends, as needed.
• Current Driver Licence, WWC check & Police Check
• Able to work at short notice to assist on other shifts where needed.
• 2 years' administrative experience, preferably within a healthcare or wellness setting.
• Must have current Drivers Licence 

About you:

• You are energised and create energy
• You are well presented and have great people skills
• You are organised and can learn and implement new systems quickly
• You are capable and confident
• You are accountable for your outcomes
• You’re passionate about health!
• You thrive on personal development
• You have drive to grow
• You are resilient and adaptable