Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. We are looking for individuals that will help us to achieve our mission.

 The Industry Solutions group provides professional services that help Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

We’re looking for an exceptional leader and cross-team collaborator to partner with stakeholders to optimize global industry solutions sales & delivery.  Primarily centered on the objective of meeting and exceeding our revenue and scorecard targets for commercial cloud revenue and delivery value, this role includes holistically owning the Retail/CG Service Line strategy.  This entails developing priority solution offerings coupled with executable go-to-market design, coverage, capacity, and success metrics.

As the Retail/CG Service Line Strategy Lead, you’ll partner closely with stakeholders including senior leaders in the Product Group, Business Group (BG), Industry Solutions Group, Customer Success, Finance, as well as Field/EOU teams to shape & execute against our defined approach to Retail/CG and co-innovating with customers.

Responsibilities

•    Strategy Development & Evolution:  Leverage Microsoft platform and competitive industry knowledge to partner with Engineering, Product Marketing, Industry Solutions and Partner teams to create a multi-year strategic roadmap of Retail Service Line strategy and high value sales motions and customer offerings

•    Drive Service Line Execution Model:  Own and land Service Line design, including blueprints, compensation/incentives, performance metrics and targets, and Service Line readiness curriculum/collateral

•    Lead Change Management Efforts: Develop strategies and landing models to effectively scale existing and introduce new sales and delivery concepts across prioritized/targeted Customer and Partner communities

•    Control and Monitor Results: Analyze Service Line business outcomes and customer feedback to drive continuous improvement to drive sustainable revenue and consumption growth

•    Closed Feedback Loop:  Facilitation and delivery of closed feedback loop with key executive sponsors and cross-organizational partners including Engineering, Product Marketing, and Industry Solutions

•    Field Connection & Immersion: Establish field relationships and ongoing engagement to formalize connection channels, listening systems, escalation management, and field council

•    Landing & Readiness:  Ensure successful rollout across the world to help land Service Line initiatives, GTMs, and readiness plans.  Includes as appropriate engagement in virtual training, Executive meetings, field and partner readiness events, etc.

•    Best Practice Sharing:  Partner with internal stakeholders and business sponsors to maximize synergy across the Industry Solutions org via knowledge transfer and best practices sharing.

Qualifications

Required/Minimum Qualifications

•    Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 6+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience

o    OR Master's Degree in Engineering, Information Technology, Business, or related field AND 4+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience

o    OR equivalent experience.

Additional or Preferred Qualifications

•    Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 12+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience

o    OR Master's Degree in Engineering, Information Technology, Business, or related field AND 10+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience

o    OR equivalent experience.

•    5+ years relevant work experience within customer industry.

•    Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

•    Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. 

•    Project Management Institute (PMI) or equivalent Project Management certification.

Prosci or equivalent certification.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.