We’re looking for an exceptional leader and cross-team collaborator to partner with stakeholders to optimize global industry solutions sales & delivery. Primarily centered on the objective of meeting and exceeding our revenue and scorecard targets for commercial cloud revenue and delivery value, this role includes holistically owning the Public Sector and Education Service Line strategy.  This entails developing priority solution offerings coupled with executable go-to-market design, coverage, capacity, and success metrics. 

  

As the Public Sector and Education Strategy Lead, you’ll partner closely with stakeholders including senior leaders in the Product Group, Business Group (BG), Industry Solutions Group, Customer Success, Finance, as well as Field/EOU teams to shape & execute against our defined approach to the industry and co-innovating with customers. 

Responsibilities

Strategy Development & Evolution:  Leverage Microsoft platform and competitive industry knowledge to partner with Engineering, Product Marketing, Industry Solutions and Partner teams to create a multi-year strategic roadmap of Retail Service Line strategy and high value sales motions and customer offerings 

Drive Service Line Execution Model:  Own and land Service Line design, including blueprints, compensation/incentives, performance metrics and targets, and Service Line readiness curriculum/collateral 

Lead Change Management Efforts: Develop strategies and landing models to effectively scale existing and introduce new sales and delivery concepts across prioritized/targeted Customer and Partner communities 

Control and Monitor Results: Analyze Service Line business outcomes and customer feedback to drive continuous improvement to drive sustainable revenue and consumption growth 

Closed Feedback Loop:  Facilitation and delivery of closed feedback loop with key executive sponsors and cross-organizational partners including Engineering, Product Marketing, and Industry Solutions 

Field Connection & Immersion: Establish field relationships and ongoing engagement to formalize connection channels, listening systems, escalation management, and field council 

Landing & Readiness:  Ensure successful rollout across the world to help land Service Line initiatives, GTMs, and readiness plans.  Includes as appropriate engagement in virtual training, Executive meetings, field and partner readiness events, etc. 

Best Practice Sharing:  Partner with internal stakeholders and business sponsors to maximize synergy across the Industry Solutions org via knowledge transfer and best practices sharing. 

Qualifications

9+ years’ solution delivery, practice management, customer-facing consulting, or portfolio management experience AND/OR Bachelor's Degree or Master's Degree in Engineering, Information Technology, Business, or related field.    

9+ years' relevant work experience within Public Sector customer industry. 

Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365) - preferred 

Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification - preferred 

Project Management Institute (PMI) or equivalent Project Management certification - preferred 

Prosci or equivalent certification - preferred 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances

  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. 

The salary for this role in the state of Colorado is between $144,600 and $216,600. At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. 

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