The role

We build the world's best event management software, supporting our customers as they connect with their customers at in-person and digital events. This role is key in supporting our internal and external customers being successful using our products. From helping onboard them, answering enquiries and producing reports, this is a role that reaches across the business. Working alongside internal project teams, you will have every opportunity to make a difference. In a fast moving business this is a role for someone who is tech savvy and wants to learn something new each and every day. This role has flexibility options for working remotely.

Where

This is a hybrid role. I mean what role isn’t today. You and your Manager can determine the days in the office and days to work elsewhere. For many people that is 2-3 days in the office. 

The right fit

We believe strongly in searching for people that are the right cultural fit for our team. It starts with our values as follows;

• relationships are stronger when we are transparent
• fearless questioning leads us to constant improvement
• the key to shared success is putting people first
• be brave, make a decision and own it

Your duties

• Support customers with onboarding them into our products via email and various setup tasks
• Respond to customer enquiries regarding projects in a Help Desk environment within defined processes and SLA’s
• Own the administrative tasks associated with our learning tools
• Support our professional services team with setup and managing projects
• Assist Project Managers to organise external and internal teams
• Manage equipment inventory and configuration in preparation for customer events

Skills and Experience

While we list some skills and experience items below we are focused on finding the right person who can learn, wants to learn and can grow with us.  

• 2+ years experience as a project administrator or in similar role
• Exceptional customer service skills
• A technical mind with digital competency
• Good communicator with excellent verbal and written skills
• Problem-solving skills
• Fast learner and comfortable with fast paced environment
• Excellent organisational, time-management and multi-tasking skills (you need to love a to do list)
• Proactive and self-motivated
• Ability to consistently meet deadlines
• Performance driven
• A flexible and adaptable approach
• Competent with modern cloud-based technologies (including or similar to G-Suite, Microsoft Office 365, Salesforce, etc)
• The events industry brings some early morning and late nights from time to time. We need someone with flexibility.

Other items

• Holder of a current Australian passport or right to work in Australia
• A police check is required to be submitted as part of the final recruitment process and updated annually
• Be a participant in our strong support of COVID vaccination program

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
  
  
• Which of the following statements best describes your Covid-19 vaccination status?
  
  
• How many years' experience do you have as a Project Support Administrator?