At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

The Field Services Strategic Planning Team is currently seeking a highly motivated, analytical, strong performing individual who has a solid knowledge of Field processes and systems to join our team. This is an opportunity for an individual looking to work in a fast paced, dynamic and challenging environment.

Reporting directly to the Strategic Planning Senior Manager, the Project Manager will support the planning, execution and delivery of the strategic planning process for all of Field Services (e.g., May Strategy Review and October Budget Plan), while working closely with various internal stakeholders (Work force management, Business Intelligence, Finance, project primes, operational leaders, etc). In addition, the candidate will support the coordination and development of presentation materials for various executive updates (e.g., Deep Dives, Board presentations, annual Rally, Monthly Director and Manager Call presentations).

In this key role, the successful incumbent will be responsible for analysing operational service results, and compiling Field Services executive weekly and monthly scorecard reports for delivery to Bell Business Unit and Corporate Executive teams. This role offers direct exposure to the Field Services Executive team. The successful candidate must have proven experience in developing clear and concise executive level reports and communications and be accustomed to working in a dynamic environment with tight timelines. The individual must have strong organizational skills with the ability to track and manage multiple deliverables. He/she is curious, self-determined to drive results and comfortable communicating regularly with Director and Executive level teams.

Responsibilities:

Acting as the lead for weekly and monthly executive scorecard development and reporting

Analysing and tracking weekly and monthly operational service result trends; identifying gaps to target and working with operational teams to report on action plans to rectify

Partnering with Business Intelligence to communicate requirements and changes to executive reporting needs

Understanding complex operational challenges quickly, particularly in the development of strategic communications and presentation material for Executive delivery, while still maintaining conscientious attention to detail

Performing in-depth analysis, interpreting data qualitatively and quantitatively, and developing associated presentation materials for semi-annual plans and ad hoc executive updates

Managing multiple deliverables at the same time

Planning, collaborating, prioritising, facilitating and influencing change across a broad stakeholder group

Critical Qualifications/Competencies:

Proven analytical/problem solving ability

Strong communication skills in English (written and verbal)

Advanced PowerPoint and Excel skills

General understanding of Field IT systems used such as: CLICK, FWFM, ACUT, TIM, WFAS, FSOS

University degree (Engineering or Business preferred, open to all disciplines)

Leadership skills; ability to grasp and communicate complex ideas clearly at all levels

Results-driven, with a strong aptitude to recognize opportunities for improvement and take appropriate action

Ability to work under pressure and meet deadlines

Preferred Qualifications/Competencies:

Business Analyst experience, an asset

Working background in Field Services

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

#Talent

Additional Information:

Position Type: Management 

Job Status: Regular - Full Time 

Job Location: Canada : Ontario : Toronto || Canada : New Brunswick : Fredericton || Canada : Newfoundland : St. John's || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa || Canada : Prince Edward Island : Charlottetown || Canada : Quebec : Montreal 

Flexible work profile: Mobile

Application Deadline: 04/07/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.