Microsoft's Business Applications Domain helps customers maximize their investment in Microsoft Dynamics solutions and the full portfolio of Microsoft Products through accelerated adoption and productive use of technologies. The Microsoft Business Applications Global Practice is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.

Responsibilities

Intellectual Property

Utilizes existing intellectual property (IP) and collective knowledge and provides recommendations for improvement.

Relationship Development

Engages with other project managers and customer stakeholders at the customer site using technical expertise, develops stakeholder relationships, and escalates issues and ambiguous situations as needed.

Facilitates customer satisfaction by engaging with customers in a positive manner, reviewing customer feedback, and builds trusted relationships and supports colleagues in leveraging trusted relationships with internal resources to act as the voice of the customer with guidance from mentors on politically sensitive matters. Manages expectations by leading Conditions of Satisfaction (COSs) discussions with customer, and documenting, executing, and monitoring accordingly.

Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract.

Initiation

Drives project initiation for projects of low complexity (e.g., standard offerings, single domain) and/or medium complexity (e.g., multiple offerings, multiple domains) with support from senior colleagues by driving commitment of delivery resources, assigning resources, and creating work breakdown structures (WBSs) with delivery team.

Contracting

Initiates contracting process by socializing the need for partner resourcing and assimilating partner resources to the project (e.g., filling out forms in line with contract, liaising with partner resource managers, collecting technical requirements for resources).

Planning

Develops detailed project management plan to drive predictable delivery for projects of low complexity and/or medium complexity with support from senior colleagues, leveraging existing materials, to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Participates in basic contingency planning.

Establishes clear expectations and accountabilities (e.g., reconfirm scope, Responsible-Accountable-Consulted-Informed matrix) with all project team members (e.g., consultants) and stakeholders for teams of low complexity through participation in internal and external kick-off meetings (e.g., sales to delivery handoff, formal kick-off meetings). Interacts with default stakeholders (e.g., customer sponsor, Microsoft project team members) and engages subject matter experts in holistic planning activities including team validation.

Monitoring and Controlling

Oversees core project metrics projects of standard complexity to ensure adherence to key performance indicators (KPIs).

Monitors and tracks risks and issues within projects of standard complexity, leveraging technical knowledge to identify and evaluate risks, perform qualitative analyses (e.g., probability, impact, urgency), record and track mitigation plans using available tools to input and update risk, and work with cross-functional groups to mitigate identified risks. Escalates risk scenarios through senior colleagues and customers as needed.

Maintains quality deliverable (e.g., documents) for projects of standard complexity by identifying requirements, developing plans, tracking outputs. Follows standard quality management processes and accommodates some customer acceptance requirements.

Follows established change processes and confirms change with customer before formally initiating the process.

Manages finances for projects with small to mid-size scopes and budgets by tracking financial metrics and ensuring budgetary targets are met.

Provides regular project status updates for small to mid-size deals and ensures stakeholders are informed. Tracks and maintains customer deliverables.

Closure

Maintains timely project closure by completing project sign off tasks (e.g., system closeout updates, deletion of customer data, Deliverable Acceptance Form). Drives incremental process improvement by reflecting on and sharing lessons learned with team, and suggesting improvements to intellectual property (IP).

Applies intermediate knowledge of project management principles to execution and delivery, serves as a mentor to junior colleagues, and builds his or her own capability through experience.

Other

Embody our culture and values

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in related field AND 2+ years experience in project management

OR Master's Degree in related field AND 1+ year(s) experience in project management

OR equivalent experience.

Additional or Preferred Qualifications

Bachelor's Degree in related field AND 5+ years experience in project management

OR Master's Degree in related field AND 3+ years experience in project managemen

OR Doctorate Degree in related field

OR equivalent experience.

Project Management Professional (PMP) certification.

1+ year(s) financial management experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.