• Play a key role in delivering value for our Customer Service team 
• Make an impact in some interesting, complex and rewarding projects
• 12-month role for an experienced project/programme manager
• Wellington or Auckland based role, with flexible working 

NZ Post is part of New Zealand's key delivery infrastructure. Around since 1840, we are an iconic organisation and part of the fabric of Aotearoa. The needs of our customers are ever-changing and happening faster every day - our team needs to be one step ahead of these changes and act quickly, knowing exactly how the network is performing and able to deliver for our customers.

What's the role?

Working closely with our GM of Customer Service, and our Senior Manager - Continuous Improvement, the person in this role will lead the delivery of two key projects for our Customer Service team.

We've got some ambitious goals to achieve in our long-term strategy, and this role is integral to our success. You'll deliver project outcomes with a focus on Customer Service, optimising our operating model and collaborating internally to deliver sustainable change. The role will take a commercial and customer lens with a focus on reducing detractors through our NPS results and driving the most cost-effective outcomes for our team.

You'll need to prioritise and manage the multiple workstreams made up of key areas and led by subject matter experts from within the business.  You'll be accountable for leading and bringing multiple teams together, navigating complex and difficult challenges, project schedule and assumptions, risks and benefits realisation, and ensuring that the projects are kept on track.  Stakeholder management and getting the business excited about being on this journey are crucial to this role.

What will you bring?

Experience managing projects within Customer Service teams involving driving a self-service proposition, and delivering a better customer experience would be ideal. You'll be a person who builds credibility and develops strong relationships with ease.  Influencing and managing outcomes through others will be second nature to you. You'll be able to demonstrate a background in delivering and prioritising within a fast moving and high-pressure environment. You'll have a collaborative Project Management style, constantly fine tuning and combining methodologies to suit the task at hand. 

That's not all, you'll also need to demonstrate your ability to build timelines, crunch the numbers, and ensure the project stays on time and to budget.  A known deliverer, you will be skilled at finding ways to get to the goal posts even if they occasionally move.

Interested? Come and join the whanau! 

We believe our team embodies the values of our business and are working to make NZ Post competitive, commercial and relevant for the future. If you're looking to make a valuable contribution and want to join an inclusive and engaged team of experts, then we would love to hear from you. 

If you have the skills and experience we are looking for, we invite you to review the Job Description and apply online through jobs.nzpost.co.nz. 

For further information, contact Olivia Jacobs (Talent Acquisition Specialist) on 027 604 6834 or olivia.jacobs@nzpost.co.nz 

Applications for this role close on 20 February 2022. Please note that we will review applications on a rolling basis. 

NZ Post has adopted a goal of a fully vaccinated workplace. All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test. 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.