• Bring your passion for customer service and keen eye for detail
• Manukau based, skip the commute!
• Salary $65,379 + 5 weeks' annual leave and a suite of additional benefits

Kāinga Ora has a COVID-19 Vaccination policy that requires employees to be fully vaccinated, you will be required to provide your vaccination pass during the recruitment process.

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ko tā mātou mahi - Our Role

As part of our exciting growth we are now looking to welcome a Products Advisor to be based in our vibrant Manukau office. Working as part of a fun, friendly team, a key focus of your role will be holding customer relationships, so a passion for creating great customer experiences is a must.

Day-to-day you will be accountable for delivering consistent services across a range of financial products, providing advisory and administrative support, and enabling effective product delivery.

Working in a fast-paced environment you will engage with legal executives and others to ensure that the relevant eligibility requirements are met, whilst prioritising and assessing applications.

Ngā pūmanawatanga ōu - What you will bring

This is an ideal opportunity for a highly organised individual with a passion for customer service to further develop their career in the financial products sector. Some of the key skills and attributes that will help you succeed in this role include:

• Previous experience in a customer centred role within a large organisation
• Experience in banking or financial services (beneficial but not essential)
• Strong mathematical literacy; competent working with figures and financial information
• An understanding of the home buying process
• The ability to be self-managing and balance competing priorities
• Strong verbal and written communication skills

Nōu te rourou - What's in it for you?  

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits. 

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities. 

Ō Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

TÅ«hono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via Kaingaora.recruit@kaingaora.govt.nz

Applications close on Sunday, 6 March 2022.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.