What is the opportunity?

This is an exciting opportunity to join a team supporting a stable but growing business at a major North American Bank. Working to support a growing Capital Markets organization this candidate will join an existing hands on RTB (Run The Bank) production support team.  This role is within the DT (Digital Technology) Production Services group based in Toronto that covers web and mobile based applications.
The overall group mandate is to support a portfolio of applications in the Digital Technology portfolio.

 What will you do?

• Maintain deep knowledge of DT applications in order to
• Effectively resolve production issues across 30+ web and mobile based applications/websites.
• Provide support to 7900+ Capital Markets business users
• Provide support to 20,000+ external Capital Markets clients of various business lines.
• Develop an understanding of key web security/risk objectives and align them with technical solutions
• Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development
• Focus on the Service Transition phase of ITIL by driving adoption of the “Production Readiness / License to Operate” model
• Summarize and highlight important enhancements and proactively identify risks and business issues in JIRA and Archer
• Identify improvement opportunities proactively and drive project progress and benefits
• Leverage your strong written and verbal presentation skills including creating of documentation in Confluence, PowerPoint and Excel (VBA and pivot charting a plus) to prepare senior management level content
• Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.
• Maintain applications throughout the life cycle from concept to retirement across multiple tools

What do you need to succeed?

Must Have

• 3+ years experience working with web technologies
• Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
• Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch)
• Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
• Experience with IIS, JBoss, Tomcat and Apache
• Experience with building proactive application monitoring across all environments with tools such as ITRS Geneos, Nagios, AppDynamics, Dynatrace, Splunk, ELK, Ganglia, Grafana (or equivalent)
• Disciplined approach to document all processes, issues and user stories in Confluence and Jira
• Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities

 
Nice to Have  

• Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms acceptable
• Solid DevOPS and automation foundation with related experience to our CI/CD technology stack (Bladelogic, Ansible, Elastic Stack, Splunk, Docker, PCF, Jenkins, Nexus, Git/GitHub, Maven, Fisheye, SonarQube)
• BS/BA with an in depth understanding of Capital Markets
• 3+ years working in a Capital markets technology role working within web technologies

 
 What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team at a world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities 
• Opportunities to build close relationships with key stakeholders
• Access to a variety of job opportunities across business and geographies via internal mobility