Responsibilities:

• Compile guest travel documents for shipping. Verify that all purchased tour components appear and are accurately reflected in the guest travel documents.
• Verify that all branded materials have been appropriately included in the guest travel documents.
• Collaborate cross-departmentally to identify and resolve challenges related to the processing of guest travel documents.
• Monitor dashboard to prioritize early requests to meet guest expectations.
• Monitor, respond and process phone queue and department email inbox.
• Performs other functions as assigned 

 Knowledge and Skills:

• Proactive, positive, and professional approach and demeanor to their work with the ability to work well under pressure
• Collaborates well with others and fosters a cooperative work environment
• Ability to effectively create and communicate through all means of communication.
• Ability to work flexible shifts, including weekend, night, and holiday coverage to meet business need
• Demonstrate the ability to optimize productivity and complete tasks thoroughly and accurately. Must be detail oriented.
• Demonstrates skill in customer service, time management, and organization
• Proficient computer skills in Microsoft applications.
• Contribute to the financial stability of the organization through quality control auditing.