Why Microsoft  

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky's-the-limit thinking -- a cloud-enabled world. 

Are you looking for a product group/engineering role where you will impact the product roadmap and work directly with customers & partners to drive usage and return on investment of commercial Microsoft 365 (Windows/Endpoint Manager/Defender for Endpoint)? Do you have a strong passion for developing a high performing team that thrives on customer and partner advocacy to drive the right product strategy decisions?

If so, then we are looking for you!

The Microsoft Managed Desktop (MMD) Customer Acceleration Team engages with our global field team & system implementor partners to sell-it right, close deals, onboard customers to our services, deliver top-notch customer and partner experience, and most importantly drive a data-driven customer/engineering feedback loop. We are looking for customer-obsessed individuals with the ability to lead a team to influence product priorities and broad technical knowledge to work directly in this space across these different audiences. Come join a team focused on learning from deep technical engagement with customers to improve the MMD service and accelerate workplace transformation with our customers and partners alike. Our business is complex and requires a high degree of operational and execution excellence. #scmjobs

Responsibilities

This customer-obsessed individual will have these areas of responsibility:

Product & Service Insights: Working with the rest of the SCM, Windows and Office engineering teams, use your knowledge from enterprise customers and technical expertise to help develop insights that guide the future direction of our products and services.

Engage, Evangelize, & Educate: Use your broad technical knowledge to understand customer business & technical requirements and provide consultative guidance on modernization, product and service enablement and utilizing the capabilities across the Microsoft stack to achieve desired outcomes that enable our customers to architect a modern transformation to Microsoft Managed Desktop.

Ecosystem Enablement: Use your knowledge from enterprise customers and broad technical subject matter expertise to support the enablement of our scalable deployment ecosystem.  Collaborate with key internal and external partners to identify their business and technical requirements to drive alignment and continuous improvements.

Qualifications

What skills do you need to have?  

There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one,

Experience of working closely with product, engineering, and marketing teams throughout the product development lifecycle to deliver best-in-class experiences.

Passion for enabling great customer & partner experiences with outstanding customer satisfaction track record

Experience working with customers and/or partners across end user computing transformation.

Ability to forge strong relationships at multiple levels with customers and partners (Business Decision Makers, CxOs,  IT Leaders, Service and Technical teams), speaking on behalf of Engineering and helping them understand our value proposition and our services.

Solid experience in identifying technical gaps and advocating on behalf of the customer to make products even stronger with proven track record driving the prioritization of product improvements based on actual customer evidence

Proven ability to operate in a cross-group, cross-functional engineering roles to influence product roadmap

Broad technical awareness & product knowledge across the Microsoft 365 stack(Expertise in the any of the following is advantageous: Intune, System Center Configuration Manager, Identity, Windows, Modern Provisioning (AutoPilot), Microsoft 365 Apps for Enterprise, Microsoft Defender for Endpoint and related technologies)

Experience with ITIL practices and able to work closely with customers to establish a solid interlock with Microsoft while identifying gaps to close.

Team Culture and Support 

Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work.  See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180. Microsoft Benefits | WORK180 Endorsed Employer 

Our mission is deeply inclusive. See Inside Microsoft | Global Diversity and Inclusion at Microsoft 

What next?  

Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or we may have another opportunity that suits your potential.  While we’re not able to reach out directly to every applicant, we will always do our best to help you feel heard and supported throughout the experience.     

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